Designing a Dynamic Competency Framework for the Service System Innovation Architect

  • Olivier Zephir
  • Sandrine Reiter
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 82)


This article reports a research investigation related to an EU strategic action of enhancing lifelong learning of e-skills which has been pursued by the Luxembourgish public research centre, the CRP Henri Tudor. The operated project and the specific presented research activity demonstrate how the CRP Henri Tudor contributes to the EU skills agenda of 2007, “E-skills for the 21st century” and to the service science emerging field. During the last three years, research efforts were invested in designing a pan-European competency framework. The present research was operated in a project named DELLIISS (Designing Lifelong Learning for Innovation Information Service Science) supported by the EU Lifelong Learning Programme (LLP). Within the project a specific work package was dedicated to capture and structure requirements to qualify skills and competences in order to define the SSIA (Service System Innovation Architect) job profile. We will illustrate how a common skill card was build across 8 European countries.


Lifelong learning e-skills service science competency framework skill card 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Olivier Zephir
    • 1
  • Sandrine Reiter
    • 1
  1. 1.CRP Henri TudorLuxembourg – KirchbergLuxembourg

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