Service Systems and Value Modeling from an Appreciative System Perspective

  • Gil Regev
  • Olivier Hayard
  • Alain Wegmann
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 82)


Since its inception Service Science has created a substantial body of knowledge about services and their provision. Most notably, the concept of Service System was defined in order to describe the co-creation of value by the service provider and customer. We introduce the concept of Appreciative System defined by Vickers in the study of the way individuals and organizations apprehend and act on their environment. We show how the appreciative system concept can be applied to a service system model with the SEAM enterprise architecture method.


Service System Enterprise Architecture Requirement Engineer Soft System Methodology Viable System Model 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Gil Regev
    • 1
    • 2
  • Olivier Hayard
    • 2
  • Alain Wegmann
    • 1
  1. 1.School of Computer and Communication SciencesEcole Polytechnique Fédérale de Lausanne (EPFL)LausanneSwitzerland
  2. 2.ItecorVevey 1Switzerland

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