Infrastructuring When You Don’t – End-User Development and Organizational Infrastructure

  • Johan Bolmsten
  • Yvonne Dittrich
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6654)


Technologies promoting End-User Development enable domain experts to adjust and develop tools to fit with their specific work practice and thus to be efficient with respect to their professional tasks. In today’s organizations, however, single applications become part of organizational infrastructures. Such infrastructures enable integration between different applications and tasks but, at the same time, introduce constraints to ensure interoperability. How can the ad vantages of End-User Development be kept without jeopardizing the integration between different applications? The article presents an empirical study on End-User Development in the context of the development of an organizational IT infrastructure. Based on the analysis of the empirical material we discuss the challenges the infrastructure context provides for End-User Development.


End-User Development IT Infrastructure Development 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Hanseth, O., Monteiro, E., Hatling, M.: Developing information infrastructure: The tension between standardization and flexibility. Science, Technology & Human Values 407 (1996)Google Scholar
  2. 2.
    Burnett, M., Rothermel, G., Cook, C.: An Integrated Software Engineering Approach for End-User Programmers. In: Lieberman, H., Paternó, F., Wulf, V. (eds.) End-User Development. Springer, Heidelberg (2006)Google Scholar
  3. 3.
    Nardi, B.A.: A small matter of programming: perspectives on end user computing. MIT Press, Cambridge (1993)Google Scholar
  4. 4.
    Wulf, V.: “Let’s see your search-tool!”—collaborative use of tailored artifacts in groupware. In: Proc. of the Int. Conf. on Supporting Group Work, pp. 50–59. ACM, New York (1999)CrossRefGoogle Scholar
  5. 5.
    Pipek, V.: From tailoring to appropriation support: Negotiating groupware usage. PhD Thesis, University of Oulo, Finnland (2005)Google Scholar
  6. 6.
    Mørch, A.: Three Levels of End-User Tailoring: Customisation, Integration, and Extension. In: Proc. of Computers in Context, Aarhus, Denmark, pp. 157–166 (1995)Google Scholar
  7. 7.
    Henderson, A., Kyng, M.: There’s no place like home: Continuing Design in Use. In: Greenbaum, J., Kyng, M. (eds.) Design at Work. L. Erlbaum Associates Inc., Hillsdale (1992)Google Scholar
  8. 8.
    Gantt, M., Nardi, B.A.: Gardeners and gurus: patterns of cooperation among CAD users. In: CHI 1992 Proc. of the SIGCHI Conference, pp. 107–117. ACM, New York (1992)Google Scholar
  9. 9.
    Kahler, H.: From Taylorism to Tailorability. In: Proceedings of the HCI 1995, vol. 20B, pp. 995–1000. Elsevier, Amsterdam (1995)Google Scholar
  10. 10.
    Lieberman, H., Paternó, F., Wulf, V.: End-user development: An emerging paradigm. In: Lieberman, H., Paternó, F., Wulf, V. (eds.) End-User Development, pp. 1–8. Springer, Heidelberg (2006)CrossRefGoogle Scholar
  11. 11.
    Dittrich, Y., Lindeberg, O.: Designing for changing work and business practices. In: Patel, N. (ed.) Adaptive evolutionary Information Systems. Ilea Publishing (2003)Google Scholar
  12. 12.
    Eriksson, J., Dittrich, Y.: Combining Tailoring and Evolutionary Software Development for Rapidly Changing Business Systems. J. of Org. and End-User Comp. 19, 47–64 (2007)CrossRefGoogle Scholar
  13. 13.
    Dittrich, Y., Eriksén, S., Hansson, C.: PD in the Wild; Evolving practices of Design in Use. In: Proc. of the Participatory Design Conference (2002)Google Scholar
  14. 14.
    Kanstrup, A.M.: Local Design: an inquiry into workpractices of local it-supporters. PhD-thesis. Department of Communications, Aalborg University, Denmark (2005)Google Scholar
  15. 15.
    Trigg, R., Bødker, S.: From implementation to design: tailoring and the emergence of systematization in CSCW. In: Proc. of the 1994 ACM Conf. on CSCW, pp. 45–54 (1994)Google Scholar
  16. 16.
    Eriksén, S.: Knowing and the art of IT management: an inquiry into work practices in one-stop shops. PhD Thesis. Lund Technical university (1998)Google Scholar
  17. 17.
    Dittrich, Y., Lindeberg, O., Lundberg, L.: End-User Development as Adaptive Maintenance. Two Cases. In: Lieberman, H., Paternó, F., Wulf, V. (eds.) End-User Development. Springer, Heidelberg (2006)Google Scholar
  18. 18.
    Bernard, S.B.: An introduction to enterprise architecture. Authorhouse (2004)Google Scholar
  19. 19.
    Zachman, J.: A framework for information systems architecture. IBM Systems Journal, 454–470 (1999)Google Scholar
  20. 20.
    Hanseth, O., Braa, K.: Hunting for the treasure at the end of the rainbow: standardizing corporate IT infrastructure. Computer Supported Cooperative Work 10, 261–292 (2001)CrossRefGoogle Scholar
  21. 21.
    Ciborra, C., Andreu, R.: Organizational learning and core capabilities development: the role of IT. Wiley Information Systems Series, pp. 87–106 (1998)Google Scholar
  22. 22.
    Karasti, H., Syrjänen, A.: Artful infrastructuring in two cases of community PD. In: Proc. of the 8th Conference on Participatory Design, pp. 20–30. ACM, New York (2004)Google Scholar
  23. 23.
    Karasti, H., Baker, K.S., Millerand, F.: Infrastructuring for the Long-Term: Ecological Information Management. Comput. Supported Coop. Work 19, 377–415 (2010)CrossRefGoogle Scholar
  24. 24.
    Bolmsten, J., Dittrich, Y.: Who’s Afraid of the Big Bad Wolf? - Leveraging the Capabilities of Shop Floor IT Design on the Organizational IT Management Arena (work in progress)Google Scholar
  25. 25.
    Pipek, V., Wulf, V.: A groupware’s life. In: Proc. of the 6th ECSCW, pp. 199–218. Kluwer Academic Publishers, Norwell (1999)CrossRefGoogle Scholar
  26. 26.
    Eriksson, J.: Bridging the Gap between Development and Use - Support of Tailorability in Software Evolution. Lic. Thesis. Blekinge Inst. of Techn., Ronneby, Sweden (2005)Google Scholar
  27. 27.
    Bolmsten, J., Dittrich, Y.: Technology Matters - The role of the technical base in infrastructure development and evolution (work in progress)Google Scholar
  28. 28.
    Dittrich, Y., Rönkkö, K., Ericksson, J., Hansson, C., Lindeberg, O.: Cooperative method development. Empirical Softw. Engg. 13, 231–260 (2008)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Johan Bolmsten
    • 1
    • 2
  • Yvonne Dittrich
    • 1
  1. 1.IT University of CopenhagenCopenhagen SDenmark
  2. 2.World Maritime UniversityMalmöSweden

Personalised recommendations