Abstract
In recent times, mobile phones have become more than a product to make phone calls. As mobile phones have many functions, like a personal computer, they have become mandatory. Therefore, many people use them all the time. This compulsive usage of mobile phones may block human relationships. In this study, we analyzed how user’s characteristics and experiential factors impacted the compulsive usage of the smartphone. To prove our research model, empirical analysis was performed with 183 valid questionnaires using Partial Least Square. From this analysis, we found that perceived enjoyment, satisfaction with smartphones and personal innovativeness positively impact the compulsive usage of smartphones.
Keywords
- smartphone
- loneliness
- satisfaction
- enjoyment
- innovativeness
- compulsive usage
This is a preview of subscription content, access via your institution.
Buying options
Preview
Unable to display preview. Download preview PDF.
References
International Data Corporation (IDC), Worldwide Quarterly Mobile Phone Tracker (2010)
Wajcman, J., Bittman, M., Brown, J.E.: Families without Borders: Mobile Phones, Connectedness and Work-Home Divisions. Sociology 42(4), 635–652 (2008)
Bianchi, A., Phillips, J.G.: Psychological Predictors of Problem Mobile Phone Use. CyberPsychology & Behavior 8, 39–51 (2005)
Reid, D.J., Reid, F.J.M.: Text or Talk? Social Anxiety, Loneliness, and Divergent Preferences for Cell Phone Use. Cyberpsychology & Behavior 10(3), 424–435 (2007)
Davis, F.D., Bagozzi, R.P., Warshaw, P.R.: Extrinsic and Intrinsic Motivation to Use Computers in the Workplace. Journal of Applied Social Psychology 22, 1111–1132 (1992)
Park, Y., Chen, J.V.: Acceptance and Adoption of the Innovative Use of Smartphone. Industrial Management & Data Systems 107(9), 1349–1365 (2007)
Teo, T.S.H., Pok, S.H.: Adoption of WAP-enabled mobile phones among Internet Users. Omega 31(6), 483–498 (2003)
Ling, C., Hwang, W., Salvendy, G.: Diversified Users’ Satisfaction with Advanced Mobile Phone Features. Universal Access in the Information Society 5(2), 239–249 (2006)
Peaw, T.L., Mustafa, A.: Incorporating AHP in DEA Analysis for Smartphone Comparisons. In: Proceedings of the 2nd IMT-GT Regional Conference on Mathematics, Statistics and Applications, Penang, Malaysia, pp. 307–315 (2006)
Toda, M., Monden, K., Kubo, K., Morimoto, K.: Cellular Phone Dependence Tendency of Female University Students. Nippon Eiseigaku Zasshi 59, 383–386 (2004)
Koo, H.Y.: Development of a Cell Phone Addiction Scale for Korean Adolescents. Journal of Korean Academy of Nursing 39, 818–828 (2009)
Roos, J.P.: Postmodernity and Mobile Communications. In: Proceedings of the 5th Conference European Sociological Association, Finland (2001), http://www.valt.helsinki.fi/staff/jproos/mobilezation.htm
Chen, Y.-F.: The Relationship of Mobile Phone Use to Addiction and Depression among American College Students. In: Proceedings of 2004 Seoul Conference on Mobile Communication Conference, Korea, pp. 344–352 (2001)
Hashim, H.A., Hamid, S.H.A., Rozali, W.A.W.: A Survey on Mobile Games Usage among the Institute of Higher Learning (IHL) Students in Malaysia. In: Proceedings of the 1st International Symposium on Information Technologies and Applications in Education, China, pp. 40–44 (2007)
Nova, N., Girardin, F., Dillenbourg, P.: A Mobile Game to Explore the Use of Location Awareness on Collaboration. In: Proceedings of HCI International 2005, USA (2005), http://craftwww.epfl.ch/research/publications/hci2005_nova.pdf
Attewell, J.: Mobile Technologies for Learning. Learning and Skills Development Agency, UK (2005)
Shiratuddin, N., Zaibon, S.B.: Mobile Game-Based Learning with Local Content and Appealing Characters. International Journal of Mobile Learning and Organisation 4(1), 55–82 (2010)
Salo, J., Karjaluoto, H.: Mobile Games as an Advertising Medium: Towards a New Research Agenda. Innovative Marketing 3(1), 71–82 (2007)
Wu, J., Liu, D.: The Effects of Trust and Enjoyment on Intention to Play Online Games. Journal of Electronic Commerce Research 8, 128–140 (2007)
Oliver, R.L.: Satisfaction: A Behavioral Perspective on the Consumer. Irwin/McGraw-Hill, New York (1997)
McKenna, K.Y.A., Green, A.S., Gleason, M.E.J.: Relationship Formation on the Internet: What’s the Big Attraction? Journal of Social Issues 58, 9–31 (2002)
Davis, R.A.: A Cognitive-Behavioral Model of Pathological Internet Use. Computers in Human Behavior 17, 187–195 (2001)
Kim, J., LaRose, R., Peng, W.: Loneliness as the Cause and the Effect of Problematic Internet Use: The Relationship between Internet Use and Psychological Well-being. CyberPsychology & Behavior 12, 451–455 (2009)
Agarwal, R., Karahanna, E.: Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs about Information Technology Usage. MIS Quarterly 24(4), 665–694 (2000)
Yi, M.Y., Jackson, J.D., Park, J.S., Probst, J.C.: Understanding Information Technology Acceptance by Individual Professionals: Toward an Integrative View. Information & Management 43, 350–363 (2006)
Lewis, W., Agarwal, R., Sambamurthy, V.: Sources of Influence on Beliefs about Information Technology Use: An Empirical Study of Knowledge Workers. MIS Quarterly 27(4), 657–678 (2003)
van der Heijden, H.: Factors Influencing the Usage of Websites: The Case of a Generic Portal in the Netherlands. Information & Management 40(6), 541–549 (2003)
Hays, R.D., DiMatteo, M.R.: A Short-Form Measure of Loneliness. Journal of Personality Assessment 51, 69–81 (1987)
Macintosh, G., Lockshin, L.S.: Retail Relationships and Store Loyalty: A Multi-Level Perspective. International Journal of Research in Marketing 14, 487–497 (1997)
Bodet, G.: Customer Satisfaction and Loyalty in Service: Two Concepts, Four Constructs, Several Relationships. Journal of Retailing and Consumer Services 15(3), 156–162 (2008)
Agarwal, R., Prasad, J.: A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology. Information Systems Research 9(2), 204–215 (1998)
Fornell, C., Larcker, D.: Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research 18(1), 39–50 (1981)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Park, BW., Lee, K.C. (2011). The Effect of Users’ Characteristics and Experiential Factors on the Compulsive Usage of the Smartphone. In: Kim, Th., Adeli, H., Robles, R.J., Balitanas, M. (eds) Ubiquitous Computing and Multimedia Applications. UCMA 2011. Communications in Computer and Information Science, vol 151. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20998-7_52
Download citation
DOI: https://doi.org/10.1007/978-3-642-20998-7_52
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-20997-0
Online ISBN: 978-3-642-20998-7
eBook Packages: Computer ScienceComputer Science (R0)
