On-line and Mobile Delivery Data Management for Enhancing Customer Services

  • Hyun-Chang Lee
  • Seong Yoon Shin
  • Yang Won Rhee
Part of the Communications in Computer and Information Science book series (CCIS, volume 151)


With the growing trend toward the use of supply chain and e-commerce, logistic service providers for product warehousing, transportation and delivery are placing great emphasis on information technology (IT) to be competitive globally. Realizing the current service tracking system merely supports order status tracking within a service provider, applies mobile agent technology for customer satisfaction index through online delivery tracking across the logistic alliances. Therefore, in this paper, we propose a system that utilizes three-tier architecture for mobile agent technology and develops a prototype system for logistic delivery service tracking to satisfy customers who want to know the location of their things in detail. Also, we demonstrate the concept and technology proposed with mobile and internet. The online service tracking services enable customers to monitor the real-time status of their service requests through internet and therefore becomes key tool for modern enterprises to compete successfully in a global marketplace.


Supply Chain Mobile Agent Logistic Service Industrial Management Logistics Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Zografos, K.G., Giannouli, I.M.: Emerging trends in logistics and their impact on freight transportation systems: a European perspective. Transportation Research Record (1790), 36–44 (2002)Google Scholar
  2. 2.
    Weil, M.: Moving more for less. Manufacturing Systems 16, 90–94 (1998)Google Scholar
  3. 3.
    Frank, L.: Architecture for integration of distributed ERP systems and e-commerce systems. Industrial Management & Data Systems 104(5), 418–429 (2004)CrossRefGoogle Scholar
  4. 4.
    Caputo, A.C., Cucchiella, F., Fratocchi, L., Pelagagge, P.M., Scacchia, F.: Analysis and evaluation of e-supply chain performances. Industrial Management & Data Systems 104(7), 546–557 (2004)CrossRefGoogle Scholar
  5. 5.
    Ho, D.C.K., Au, K.F., Newton, E.: The process and consequences of supply chain virtualization. Industrial Management & Data Systems 103(6), 423–433 (2003)CrossRefGoogle Scholar
  6. 6.
    Soliman, F., Youssef, M.A.: Internet-based e-commerce and its impact on manufacturing and business operations. Industrial Management & Data Systems 103(8), 546–552 (2003)CrossRefGoogle Scholar
  7. 7.
    Lai, K.H., Ngai, E.W.T., Cheng, T.C.E.: An empirical study of supply chain performance in transport logistics. International Journal of Production Economics 87, 321–331 (2004)CrossRefGoogle Scholar
  8. 8.
    Ministry of Economic Affairs (MoEA), Yearbook of Logistic Service Industry in Taiwan, Taipei (2000)Google Scholar
  9. 9.
    Aitken, J.: Supply chain integration within the context of a supplier association. Cranfield University, Cranfield, PhD thesis (1998)Google Scholar
  10. 10.
    AIMO: Artificial Intelligence Modelling Organisation, AIMO (1999),
  11. 11.
    Anton, J.: Call Center Benchmark Report, Purdue University, West Lafayette, IN (2000)Google Scholar
  12. 12.
    Amy, J.C., Charles, V., Hou, J.-L., Chen, B.J.G.: Mobile agent technology and application for online global logistic services. Industrial Management & Data Systems 104(2), 169–183 (2004)CrossRefGoogle Scholar
  13. 13.
    Huang, S.-M., Kwan, I.S.Y., Hung, Y.-C.: Planning enterprise resources by use of a reengineering approach to build a global logistics management system. Industrial Management & Data System 101(9), 483–491 (2001)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Hyun-Chang Lee
    • 1
  • Seong Yoon Shin
    • 2
  • Yang Won Rhee
    • 2
  1. 1.Division of Information and e-CommerceWonkwang UniversityIksan-SiKorea
  2. 2.Department of Computer Information Eng.Kunsan UniversityKorea

Personalised recommendations