Abstract
Decision making is a crucial yet challenging task in enterprise management. In many organizations, decisions are still made based on experience and intuition rather than on facts and rigorous approaches, often because of lack of data, unknown relationships between data and goals, conflicting goals, and poorly understood risks. This paper presents a goal-oriented, iterative conceptual framework for decision making that allows enterprises to begin development of their decision model with limited data, discover required data to build their model, capture stakeholders goals, and model risks and their impact. Such models enable the aggregation of Key Performance Indicators and their integration to goal models that display good cognitive fit. Managers can monitor the impact of decisions on organization goals and improve decision models. The approach is illustrated through a retail business real-life example.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Amyot, D., Ghanavati, S., Horkoff, J., Mussbacher, G., Peyton, L., Yu, E.: Evaluating Goal Models within the Goal-oriented Requirement Language. International Journal of Intelligent Systems (IJIS) 25(8), 841–877 (2010)
Ansar, Y., Giorgini, P., Ciancarini, P., Moretti, R., Sebastianis, M., Zannone, N.: Evaluation of Business Solutions in Manufacturing Enterprises. Int. J. Bus. Intell. Data Min. 3(3), 305–329 (2008)
Babar, A., Zowghi, D., Chew, E.: Using Goals to Model Strategy Map for Business IT Alignment. In: BUSITAL 2010, CEUR-WS, vol. 599, pp. 16–30 (2010)
Colombo, E., Mylopoulos, J.: A Multi-perspective Framework for Organizational Patterns. In: Embley, D.W., Olivé, A., Ram, S. (eds.) ER 2006. LNCS, vol. 4215, pp. 451–467. Springer, Heidelberg (2006)
Davis, R., Brabänder, E.: ARIS Design Platform: Getting Started with BPM. Springer, Heidelberg (2007)
De Sanctis, G.: Computer graphics as decision aids: Directions for research. Decision Sciences 15, 463–487 (1984)
Feng, X., Richards, G., Raheemi, B.: The Road to Decision-Centric Business Intelligence. In: 2nd Int. Conf. on Business Intelligence and Financial Engineering, Beijing (2009)
Hackathorn, R.: Making Business Intelligence Actionable. DM Review 32 (2002)
International Telecommunication Union: Recommendation Z.151 (11/08), User Requirements Notation (URN) – Language definition (2008), http://www.itu.int/rec/T-REC-Z.151/en
Ko, I.S., Abdullaev, S.R.: A Study on the Aspects of Successful Business Intelligence System Development. In: Shi, Y., van Albada, G.D., Dongarra, J., Sloot, P.M.A. (eds.) ICCS 2007. LNCS, vol. 4490, pp. 729–732. Springer, Heidelberg (2007)
Korhonen, P., Mano, H., Stenfors, S., Wallenius, J.: Inherent Biases in Decision Support Systems: The Influence of Optimistic and Pessimistic DSS on Choice, Affect, and Attitudes. Journal of Behavioral Decision Making 21, 45–58 (2008)
Mussbacher, G., Ghanavati, S., Amyot, D.: Modeling and Analysis of URN Goals and Scenarios with jUCMNav. In: 17th IEEE Int. Requirements Eng. Conf., pp. 383–384. IEEE CS, USA (2009), http://jucmnav.softwareengineering.ca/jucmnav/
Popova, V., Sharpanskykh, A.: Modeling organizational performance indicators. Information Systems, Vocabularies, Ontologies and Rules for Enterprise and Business Process Modeling and Management 35(4), 505–527 (2009)
Pourshahid, A., Chen, P., Amyot, D., Forster, A.J., Ghanavati, S., Peyton, L., Weiss, M.: Business Process Management with the User Requirements Notation. Electronic Commerce Research 9(4), 269–316 (2009)
Siena, A., Bonetti, A., Giorgini, P.: Balanced Goalcards: Combining Balanced Scorecards and Goal Analysis. In: Third Int. Conf. on Evaluation of Novel Approaches to Software Engineering (ENASE 2008), Funchal, Portugal (2008)
Silver, B.: Collaborative Business Process Discovery and Improvement. Industry Trend Reports, Bruce Silver Associates (May 2010)
Slovic, P.: Psychological Study of Human Judgment: Implications for Investment Decision Making. The Journal of Finance 27(4), 779–799 (1972)
Vessey, I.: Cognitive Fit: A Theory-Based Analysis of the Graphs versus Tables Literature. Decision Sciences 22(2), 219–240 (1991)
van Lamsweerde, A.: Requirements Engineering: From System Goals to UML Models to Software Specifications. John Wiley & Sons, Chichester (2009)
Yu, E., Mylopoulos, J.: Why Goal-Oriented Requirements Engineering. In: Fourth Intl. Workshop on Req. Eng.: Foundation for Software Quality (REFSQ 1998), Pisa, Italy (1998)
Weiss, M., Amyot, D.: Business Process Modeling with URN. International Journal of E-Business Research 1(3), 63–90 (2005)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Pourshahid, A., Richards, G., Amyot, D. (2011). Toward a Goal-Oriented, Business Intelligence Decision-Making Framework. In: Babin, G., Stanoevska-Slabeva, K., Kropf, P. (eds) E-Technologies: Transformation in a Connected World. MCETECH 2011. Lecture Notes in Business Information Processing, vol 78. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20862-1_7
Download citation
DOI: https://doi.org/10.1007/978-3-642-20862-1_7
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-20861-4
Online ISBN: 978-3-642-20862-1
eBook Packages: Computer ScienceComputer Science (R0)