Skip to main content

The Nature of Error

  • Chapter
  • First Online:
  • 1729 Accesses

Abstract

An anesthesia resident physician in his second year of training anesthetizes a 76-year-old patient scheduled for a laryngectomy and bilateral neck dissection. The medical history reveals coronary artery disease and liver cirrhosis. As a result of the associated coagulopathy, the surgeon has difficulty achieving adequate hemostasis and therefore repeatedly applies epinephrine-soaked swabs to the surgical site. The undiluted epinephrine is rapidly absorbed into circulation and causes sinus tachycardia and polymorphic premature ventricular contractions. Unaware of the surgeon’s use of undiluted epinephrine, the resident does not attribute the PVCs to the hemostatic treatment and hence does not urge the surgeon to stop the application. Instead, he decides to treat the arrhythmia with an ampule of lidocaine. Distracted by the ECG, the anesthetist does not pay close attention and mistakenly uses an ampule of metoprolol (a β-blocker) instead of the intended dose of lidocaine 2%. This drug error is facilitated by the fact that both ampules are adjacent to each other in the anesthesia cart and have similar looking labels. The bolus of the β-blocker leads to cardiac arrest. Immediate CPR is started. After calling the attending anesthesiologist to the operating room, the patient is successfully resuscitated. The patient is discharged from ICU the following day without any neurological deficits.

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   69.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  • Amalberti R (2001) The paradoxes of almost totally safe transporting systems. Saf Sci 37:111–136

    Article  Google Scholar 

  • Amalberti R, Vincent C, Auroy Y, de Saint Maurice G (2006) Violations and migrations in health care: a framework for understanding and management. Qual Saf Health Care 15(Suppl1):i66–i71

    Article  PubMed  Google Scholar 

  • Barrett J, Gifford C, Morey J, Risser D, Salisbury M (2001) Enhancing patient safety through teamwork training. J Healthc Risk Manag 21:57–65

    Article  PubMed  CAS  Google Scholar 

  • Battman W, Klumb P (1993) Behavioural economics and compliance with safety regulations. Saf Sci 16:35–46

    Article  Google Scholar 

  • Beatty PCW, Beatty SF (2004) Anaesthetists’ intentions to violate safety guidelines. Anaesthesia 59:528–540

    Article  PubMed  CAS  Google Scholar 

  • Bogner MS (1994) Human error in medicine. Lawrence Erlbaum, Hillsdale

    Google Scholar 

  • Dekker S (2002) The field guide to human error investigations. Ashgate, Aldershot

    Google Scholar 

  • Dekker S (2005) Ten questions about human error. A new view of human factors and system safety. Erlbaum, London

    Google Scholar 

  • Dörner D (1996) The logic of failure. Recognizing and avoiding error in complex situations. Metropolitan Books, New York

    Google Scholar 

  • Eagle CJ, Davies JM, Reason J (1992) Accident analysis of large-scale technological disasters applied to an anaesthetic complication. Can J Anaesth 39:118–122

    Article  PubMed  CAS  Google Scholar 

  • Freud S (1901) Psychopatholgie des Alltagslebens. English edition: Brill AA (1914) Psychopathology of everyday life. T. Fisher Unwin, London

    Google Scholar 

  • Gaba DM, Maxwell M, DeAnda A (1987) Anesthetic mishaps: breaking the chain of accident evolution. Anesthesiology 66:670–676

    Article  PubMed  CAS  Google Scholar 

  • Health and Safety Executive (1995) Improving compliance with safety procedures. HMSO, London

    Google Scholar 

  • Helmreich R (2000) On error management: lessons from aviation. BMJ 320:991–995

    Article  Google Scholar 

  • Hollnagel E, Woods D, Leveson N (eds) (2006) Resilience engineering. Concepts and precepts. Ashgate, Aldershot

    Google Scholar 

  • Kahneman D, Slovic P, Tversky A (1982) Judgement under uncertainty: heuristics and biases. Cambridge University Press, Cambridge

    Google Scholar 

  • Kohn L, Corrigan J, Donaldson M (1999) To err is human: building a safer health system. Committee on Quality of Healthcare in America, Institute of Medicine (IOM). National Academy Press, Washington DC

    Google Scholar 

  • Lawton R (1998) Not working to rule: understanding procedural violations at work. Saf Sci 28:77–95

    Article  Google Scholar 

  • Morey JC, Simon R, Jay GD, Wears RL, Salisbury M, Dukes KA, Berns SD (2002) Error reduction and performance improvement in the emergency department through formal teamwork training: evaluation results of the MedTeams project. Health Serv Res 37:1553–1581

    Article  PubMed  Google Scholar 

  • Norman D (1981) Categorization of action slips. Psychol Rev 88:1–15

    Article  Google Scholar 

  • Perrow C (1999) Normal accidents. Living with high-risk technologies. Princeton University Press, Princeton

    Google Scholar 

  • Rasmussen J (1990) The role of error in organizing behaviour. Ergonomics 33:1185–1199

    Article  Google Scholar 

  • Rasmussen J (1997) Risk management in a dynamic society. Saf Sci 27:183–214

    Article  Google Scholar 

  • Reason J (1990) Human error. Cambridge University Press, Cambridge

    Book  Google Scholar 

  • Reason J (1995) Safety in the operating theatre, part 2: human error and organisational failure. Curr Anaesth Crit Care 6:121–126

    Article  Google Scholar 

  • Reason J (1997) Managing the risk of organisational accidents. Ashgate, Aldershot

    Google Scholar 

  • Reason J (2001) Understanding adverse events: the human factor. In: Vincent C (ed) Clinical risk management. Enhancing patient safety. Br Med J Books, London, pp 9–30

    Google Scholar 

  • Reason J, Hollnagel E, Paries J (2006) Revisiting the “swiss cheese” model of accidents. EEC-Note 13/06, Eurocontrol, Bruxelles

    Google Scholar 

  • Senders JW, Moray NP (1991) Human error: cause, prediction, and reduction. Erlbaum, Hillsdale

    Google Scholar 

  • Shorrock S, Young M, Faulkner J (2003) Who moved my (Swiss) cheese? Aircraft and Aerospace, Janurary/February 2005, 31–33

    Google Scholar 

  • Strauch B (2001) Investigating human error: incidents, accidents, and complex systems. Ashgate, Aldershot

    Google Scholar 

  • Vaughan D (1997) The Challenger launch decision: risky technology, culture, and deviance at NASA. University of Chicago Press, Chicago

    Google Scholar 

  • Wheelan SA, Burchill CN, Tilin F (2003) The link between teamwork and patients’ outcomes in intensive care units. Am J Crit Care 12:527–534

    PubMed  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Michael St.Pierre .

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

St.Pierre, M., Hofinger, G., Buerschaper, C., Simon, R. (2011). The Nature of Error. In: Crisis Management in Acute Care Settings. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19700-0_3

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-19700-0_3

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-19699-7

  • Online ISBN: 978-3-642-19700-0

  • eBook Packages: MedicineMedicine (R0)

Publish with us

Policies and ethics