Skip to main content
SpringerLink
Log in

Application of Eco-Services in Automotive Industry for Commercial Customers

  • Conference paper
  • First Online:
Functional Thinking for Value Creation

  • 2606 Accesses

Abstract

The contributions of automotive manufacturers to decrease environmental impacts of vehicles can be pursued through technical development. Additionally, eco-services in the phases of the life cycle can make a major contribution to increase resource- and energy efficiency in vehicles.

For automotive manufacturers it is essential to estimate customer requirements and acceptance of eco-services. In this paper a market research is presented, in which the acceptance and the application of eco-services in the group of commercial customers has been analysed in Germany. Selected industrial sectors with a relevant use of vehicles have been consulted and analysed regarding their attitude to eco-services.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

7 REFERENCES

  1. Bundesministerium für Verkehr, Bau und Stadtentwicklung(Ed.), 2009, Verkehr in Zahlen 2009/2010, Hamburg.

    Google Scholar 

  2. Behrendt, S. / Jasch, C. / Kortmann, J. / Hrauda, G. / Pitzner,R. / Velte, D. (2003): Eco-Service Development – Reinventingsupply and demand in the European Union, Norton.

    Google Scholar 

  3. Brezet, J.C. / Bijma, A.S. / Ehrenfeld, J. / Silvester, S. (2001):The design of eco-efficient services, Design for sustainabilityProgram, Delft University of Technology, Delft.

    Google Scholar 

  4. Bartolomeo, M. / dal Maso, D. / de Jong, P. / Eder, P. /Groenewegen,, P. / Hopkinson, P. / James, P. / Nijhuis, L. /Örninge, M. / Scholl, G. / Slob, A. / Zaring, O. (2003): Ecoefficientproducer services – what are they, how do theybenefit customers and the environment and how likely arethey to develop and be extensively utilised? in: Journal ofCleaner Production 11(2003), pp. 829-837.

    Article  Google Scholar 

  5. Goedkoop, M. / van Halen, C. / te Riele, H. / Rommens, P.(1999): Product service systems, ecological and economicbasis. PricewaterhouseCoopers N.V. / Pi!MC, Storrm C.S.,Pre-consultants,1999.

    Google Scholar 

  6. Mont, O. K. (2002): Clarifying the concept of product-servicesystem, in: Journal of Cleaner Production 10 (2002), pp. 237–245.

    Article  Google Scholar 

  7. Roy, R. (2000): Sustainable product-service systems, in:Futures 32 (2000).

    Google Scholar 

  8. Manzini, E. / Vezzoli, C. (2003): A strategic design approachto develop sustainable product service systems: examplestaken from the environmentally friendly innovation Italianprize, in: Journal of Cleaner Production 11 (2003), pp.851-857.

    Article  Google Scholar 

  9. www.umweltbundesamt.de .

  10. Vandermerwe, S., Rada, J. (1988) Servitization of business:Adding value by adding services, in: European ManagementJournal, vol. 6, no. 4, pp. 314-324.

    Article  Google Scholar 

  11. Communication Networks 14.0, FOCUS Magazin VerlagGmbH, München, 2010.

    Google Scholar 

  12. The world’s carshare consortium, http://ecoplan.org/carshare/cs_index.htm.

  13. Car2Go (2010): https://www.car2go.com.

  14. ipp: integrierte produktpolitik - instrumente aus der praxis ambeispiel automobil, http://www.ipp-bayern.de/archiv/IPPLeitfaden_kfz.pdf.

  15. Gruden, D. (2008): Umweltschutz in der Automobilindustrie -Motor, Kraftstoffe, Recycling, Wiesbaden.

    Google Scholar 

  16. Fritz, W. / von der Oelsnitz, D. (2006): Marketing – Elementemarktorientierter Unternehmensführung, 4. Auflage, Stuttgart.

    Google Scholar 

  17. Hüttner, M. / Schwarting, U. (2002): Grundzüge derMarktforschung, 7. Auflage, Oldenbourg-Verlag, München.

    Book  Google Scholar 

  18. www.volkswagen.de .

  19. www.renault-eco2.com .

  20. www.onstar.com .

  21. Deutscher Taxi- und Mietwagenverband (2009): BZPGeschäftsbericht 2008, http://www.bzp.org.

  22. Bundesverband CarSharing e.V. (2010):http://www.carsharing.de.

  23. Autohaus Extra DAT Report 2009, Autohaus 9/2010,München.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Institute of Machine Tools and Production Technology, Product- and Life-Cycle Management Research Group, Technische Universität Braunschweig, Braunschweig, Germany

    Katrin Kuntzky & Christoph Herrmann

Authors
  1. Katrin Kuntzky
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Christoph Herrmann
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. , Institut für Werkzeugmaschinen, Technische Universität Braunschweig, Langer Kamp 19B, Braunschweig, 38106, Germany

    Jürgen Hesselbach

  2. , Institut für Werkzeugmaschinen, Technische Universität Braunschweig, Langer Kamp 19 B, Braunschweig, 38106, Germany

    Christoph Herrmann

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Kuntzky, K., Herrmann, C. (2011). Application of Eco-Services in Automotive Industry for Commercial Customers. In: Hesselbach, J., Herrmann, C. (eds) Functional Thinking for Value Creation. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19689-8_49

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-19689-8_49

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-19688-1

  • Online ISBN: 978-3-642-19689-8

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation