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Functional Thinking for Value Creation pp 81–86Cite as

Customer oriented Configuration of Product-Service Systems

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Abstract

Customer orientation is one of the key aspects to obtain competitive advantages. Especially in the capital goods industry, the offered Product-Service Systems (PSS) have to fulfill all customer requirements to ensure the performance expected. Today, the development of the product and service portfolio is mostly separate. Thus, the manufacturers are faced with the challenge to configure the “right” solution out of these separate portfolios. Therefore, it becomes necessary to support manufacturers with a systemized configuration, regarding the specification of configuration and the characteristics of PSS. This paper illustrates a framework for a customer oriented configuration of Product-Service Systems.

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Authors and Affiliations

  1. Institute of Manufacturing Technology and Production Systems, University of Kaiserslautern, Kaiserslautern, Germany

    Carsten Mannweiler & Jan C. Aurich

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  1. Carsten Mannweiler
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  2. Jan C. Aurich
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Editors and Affiliations

  1. , Institut für Werkzeugmaschinen, Technische Universität Braunschweig, Langer Kamp 19B, Braunschweig, 38106, Germany

    Jürgen Hesselbach

  2. , Institut für Werkzeugmaschinen, Technische Universität Braunschweig, Langer Kamp 19 B, Braunschweig, 38106, Germany

    Christoph Herrmann

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Mannweiler, C., Aurich, J.C. (2011). Customer oriented Configuration of Product-Service Systems. In: Hesselbach, J., Herrmann, C. (eds) Functional Thinking for Value Creation. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19689-8_16

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  • DOI: https://doi.org/10.1007/978-3-642-19689-8_16

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-19688-1

  • Online ISBN: 978-3-642-19689-8

  • eBook Packages: EngineeringEngineering (R0)

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