On the Move to Business-Driven Alignment of Service Monitoring Requirements

  • Patrício de Alencar Silva
  • Hans Weigand
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 76)

Abstract

Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the business strategy level and further drilled down to process and IT services management layers. Monitoring needs and capabilities should be designed independently from each other and exposed as abstract monitoring interfaces for matchmaking. This allows for treating monitoring as a service, with more flexibility and adaptability to fulfill specific business needs.

Keywords

Early Requirements Analysis Monitoring as a Service Value Models 

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Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Patrício de Alencar Silva
    • 1
  • Hans Weigand
    • 1
  1. 1.Department of Information ManagementTilburg UniversityTilburgThe Netherlands

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