Managing, Sharing and Optimising Informal Knowledge Processes

  • José-Manuel Gómez-PérezEmail author
  • Carlos Ruiz
  • Frank Dengler


In the last recent years, as a consequence of the increasing exchange of information and collaborative decision among knowledge workers, the interest on informal knowledge-based processes has risen. Those processes are part of the hidden intelligence in companies which is formed by the tacit knowledge of individuals. This intelligence marks the productivity of knowledge workers and critically determines the eventual success or failure of a corporation in the knowledge society. Unfortunately, knowledge processes cannot be managed following the current tools and standards from other related fields (e.g. business process management paradigm) because the nature of both kinds of processes is dramatically different.

This chapter provides insights into knowledge processes as a key challenge for modern organizations. It presents the conceptual process model as well as a set of tools and applications to enable knowledge process management by knowledge workers in a top-down and lightweight approach. In addition, these tools include mechanisms to share and exchange knowledge processes in organizations, and then, benefit from the collaborative knowledge creation and sharing.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • José-Manuel Gómez-Pérez
    • 1
    Email author
  • Carlos Ruiz
    • 1
  • Frank Dengler
    • 2
  1. 1.iSOCO, Intelligent Software Components, S.A.MadridSpain
  2. 2.Institut AIFB, Karlsruhe Institute of TechnologyKarlsruheGermany

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