• Paul WarrenEmail author
  • John Davies
  • Elena Simperl


Our final chapter begins by reminding the reader of the three challenges which we saw as important for increasing the efficiency and effectiveness of knowledge work: the failure to share knowledge; the problem of information overload; and the disruptive effect of continual changes of task focus. The continuing information explosion and the expansion of data on the Web, e.g., Linked Open Data, make these problems as significant today as ever. We then review the three technology areas which we saw as an important part of our response to these challenges: the synergy of Web 2.0 and semantic technologies; the use of task context; and technologies for describing and learning informal processes. In each case we review how the work described in this book has contributed to developing and applying these technologies. We outline the research challenges which remain. These range from the need for improved algorithms to creating improved, and unobtrusive, user interfaces.


Business Process Formal Semantic Knowledge Work Informal Process Link Open Data 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


  1. Heymann P, Garcia-Molina H (2006) Collaborative creation of communal hierarchical taxonomies in social tagging systems. Technical report 2006-10, Stanford University, Accessed on 9 August 2011
  2. Hill C, Yates R, Jones C, Kogan S (2006) Beyond predictable workflows: enhancing productivity in artful business processes. IBM Syst J 45(4):663–682CrossRefGoogle Scholar
  3. Hotho A, Jäschke R (2010) Ontology learning from Folksonomies. Tutorial at EKAW, LisbonGoogle Scholar
  4. Kogan S, Muller M (2006) Ethnographic study of collaborative knowledge work. IBM Syst J 45(4):759–772CrossRefGoogle Scholar
  5. Kolojejchick J, Roth S, Lucas P (1997) Information appliances and tools: simplicity and power tradeoffs in the visage exploration environment. IEEE Comput Graph Appl 17(4):32–41CrossRefGoogle Scholar
  6. Rugullies E, Moore C, Markham R (2007) Context is king in the new world of work. Forrester Research Inc, Cambridge, MA, USAGoogle Scholar
  7. Sow D, David J, Ebling M, Misra A, Bergman L (2006) Uncovering the to-dos hidden in your in-box. IBM Syst J 45(4):739–757CrossRefGoogle Scholar
  8. Tagg R, Gandhi P, Raaj S (2009) Recognizing work priorities and tasks in incoming messages through personal ontologies supplemented by lexical clues. ECIS 2009 Proceedings, paper 163Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  1. 1.Eurescom GmbHHeidelbergGermany
  2. 2.British Telecommunications plc.IpswichUK
  3. 3.Institute AIFB, Karlsruhe Institute of Technology (KIT)BerlinGermany

Personalised recommendations