Our final chapter begins by reminding the reader of the three challenges which we saw as important for increasing the efficiency and effectiveness of knowledge work: the failure to share knowledge; the problem of information overload; and the disruptive effect of continual changes of task focus. The continuing information explosion and the expansion of data on the Web, e.g., Linked Open Data, make these problems as significant today as ever. We then review the three technology areas which we saw as an important part of our response to these challenges: the synergy of Web 2.0 and semantic technologies; the use of task context; and technologies for describing and learning informal processes. In each case we review how the work described in this book has contributed to developing and applying these technologies. We outline the research challenges which remain. These range from the need for improved algorithms to creating improved, and unobtrusive, user interfaces.
KeywordsBusiness Process Formal Semantic Knowledge Work Informal Process Link Open Data
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