The work described in this book is motivated by the need to improve the productivity with which people interact with information. Such interaction is an essential part of knowledge work, which in turn is a major component of wealth creation in the modern world. A significant part of the work described was undertaken within the ACTIVE project, between March 2008 and February 2011. The goals of the ACTIVE project were to improve knowledge sharing, reduce information overload and mitigate the disruptive effects of continual switching of task focus. This was done through the application of three approaches: the synergy of Web2.0 and semantic technology; context-based information delivery; and the use of technology to support informal user processes. However, the book is not only about ACTIVE. It also describes related work to address the same challenge of increasing the productivity of knowledge work. The book is divided into five parts. Part I comprises this chapter and the following chapter which describes the opportunities and challenges faced by organisations in exploiting Web 2.0 capabilities. Part II looks at the technologies, and also some methodologies, developed in ACTIVE. Part III describes how these technologies have been evaluated in three case studies in the project. Part IV starts with a chapter describing the principal market trends for knowledge management solutions, and then includes a number of chapters describing related work. Finally, Part V draws some conclusions and indicates some further areas for research.
KeywordsActive Project Knowledge Work Informal Process Semantic Technology Task Focus
Much of the work reported in this book has received funding from the European Union’s Seventh Framework Programme (FP7/2007–2013) under grant agreement IST-2007-215040. Further information on ACTIVE is available at http://www.active-project.eu.
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