Coordinating Distributed Operations

  • Daniel Oppenheim
  • Saeed Bagheri
  • Krishna Ratakonda
  • Yi-Min Chee
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6568)


In this manuscript, we discuss the need for, and present a new system architecture for cross collaboration among multiple service enterprises. We demonstrate the importance and inevitability of such collaboration along with challenges in its proper realization through several real-life examples taken from different business domains. We then show that these challenge are rooted in two key factors: unpredictability and responsiveness. The key contribution of this manuscript is the presentation of a new model, centered on an intelligent hub, for coordinating the logistics of cross enterprise collaboration. This hub is constructed in a manner intended to directly identify and solve the two key fundamental challenges of cross enterprise collaboration. As such, we expect it to outperform other means of collaboration across service providers. We demonstrate the potential for such performance using field examples.


service operation management service quality logistics enterprise ecosystem globalization 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Daniel Oppenheim
    • 1
  • Saeed Bagheri
    • 1
  • Krishna Ratakonda
    • 1
  • Yi-Min Chee
    • 1
  1. 1.IBM Thomas J. Watson Research CenterHawthorneUSA

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