Abstract
Nowadays, competition between enterprises is, without doubt, based on value. The concept of value brings to mind a vast, integrated offer of products, services, images and reputation consolidated over time, whose quantitative level is decreed by the customer/consumer who discriminates between the different competitors.
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© 2004 Springer-Verlag Berlin Heidelberg
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Tonchia, S., Tramontano, A. (2004). Introduction. In: Process Management for the Extended Enterprise. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-17051-5_1
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DOI: https://doi.org/10.1007/978-3-642-17051-5_1
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-62082-9
Online ISBN: 978-3-642-17051-5
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