Business Modeling Experience for a State Pension Voluntary Insurance Case

  • Alcedo Coenen
  • Bas van Gils
  • Charlotte Bouvy
  • Roel Kerkhofs
  • Sander Meijer
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 68)

Abstract

The Dutch governmental Sociale Verzekeringsbank (SVB) recently completed a project on business modeling. The aim was to develop business models that express the strategic goals of customer event orientation, integrated customer services as well as improved agility. An approach was chosen to combine event definition, dynamic process modeling and business rules. In this paper we present our findings. Main conclusion is that, although we used some best practices and common techniques, we had to invent our own ways to combine event definitions, dynamic processes, object models and business rules.

Keywords

Life event Service Orientation Business Rule Dynamic Processes Governing Process 

References

  1. 1.
    Dwing, W.E.: Out of the Crisis. MIT Center for Advanced Engineering Study (1989)Google Scholar
  2. 2.
    Richardson, G. L. et al.: A Principles-Based Enterprise Architecture: Lessons from Texaco and Star Enterprise. In: MIS Quarterly, pp 385–403 (1990)Google Scholar
  3. 3.
    Stader, J., Bridge, S.: Results of the Enterprise Project. In: Proceedings of Expert Systems 1996. In: The 16th Annual Conference of the British Computer Society Specialist Group on Expert Systems, pp. 888–893 (1996)Google Scholar
  4. 4.
    Burlton, R.T.: Business Process Management: Profiting from Process. Sams Publishing, USA (2001)Google Scholar
  5. 5.
    Halpin, T.: Information Modeling and Relational Databases - From conceptual analysis to logical design. Morgan Kaufman, Academic Press (2001)Google Scholar
  6. 6.
    Wimmer, M. and E. Tambouris: Online One-Stop Government - A working framework and requirements. In: Information Systems, pp 117-130 (2002)Google Scholar
  7. 7.
    Business Rules Group: Business Rules Manifesto - the principle of rule independence. Version 2.0 (November 2003)Google Scholar
  8. 8.
    Ross, R.G.: Principles of the Business Rule Approach. Addison-Wesley, Reading (2003)Google Scholar
  9. 9.
    Object Management Group: Semantics of Business Vocabulary and Business Rules (SBVR). Technical specification no. dtc/06-08-05 (2006)Google Scholar
  10. 10.
    Todorovski, L., Leben, A., Kunstelj, M., Cukjati, D., Vintar, M.: Methodology for Building Models of Life Events for Active Portals. In: Wimmer, M.A., et al. (eds.) Proceedings of 5th International Conference on Communication. Springer, Heidelberg (2006)Google Scholar
  11. 11.
    Trochidis, I., Tambouris, E., Tarabanis, K.: An Ontology for Modeling Life-Events. In: IEEE International Conference on Services Computing, pp. 719–720 (2007)Google Scholar
  12. 12.
    BiZZdesign:Handboek Business Process Engineering (in Dutch). Van Haren Publising (2008)Google Scholar
  13. 13.
    Gong,Y., Janssen, M., Overbeek, S.: Zuurmond: Enabling flexible processes by ECA orchestration architecture. In: Proceedings of the 3rd International Conference on Theory and Practice of Electronic Governance, pp. 19-26 (2009)Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2010

Authors and Affiliations

  • Alcedo Coenen
    • 1
  • Bas van Gils
    • 2
  • Charlotte Bouvy
    • 3
  • Roel Kerkhofs
    • 3
  • Sander Meijer
    • 4
  1. 1.Sociale VerzekeringsbankAmstelveenThe Netherlands
  2. 2.BiZZdesignEnschedeThe Netherlands
  3. 3.O&i - Partners in BPMUtrechtThe Netherlands
  4. 4.Verdonck, Klooster & AssociatesZoetermeerThe Netherlands

Personalised recommendations