Business Modeling Experience for a State Pension Voluntary Insurance Case

  • Alcedo Coenen
  • Bas van Gils
  • Charlotte Bouvy
  • Roel Kerkhofs
  • Sander Meijer
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 68)


The Dutch governmental Sociale Verzekeringsbank (SVB) recently completed a project on business modeling. The aim was to develop business models that express the strategic goals of customer event orientation, integrated customer services as well as improved agility. An approach was chosen to combine event definition, dynamic process modeling and business rules. In this paper we present our findings. Main conclusion is that, although we used some best practices and common techniques, we had to invent our own ways to combine event definitions, dynamic processes, object models and business rules.


Life event Service Orientation Business Rule Dynamic Processes Governing Process 


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Copyright information

© IFIP International Federation for Information Processing 2010

Authors and Affiliations

  • Alcedo Coenen
    • 1
  • Bas van Gils
    • 2
  • Charlotte Bouvy
    • 3
  • Roel Kerkhofs
    • 3
  • Sander Meijer
    • 4
  1. 1.Sociale VerzekeringsbankAmstelveenThe Netherlands
  2. 2.BiZZdesignEnschedeThe Netherlands
  3. 3.O&i - Partners in BPMUtrechtThe Netherlands
  4. 4.Verdonck, Klooster & AssociatesZoetermeerThe Netherlands

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