Needs-Driven Bundling of Hosted ICT Services

  • Jaap Gordijn
  • Floris de Haan
  • Sybren de Kinderen
  • Hans Akkermans
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 68)


Increasingly ICT (Information & Communication Technology) services become commercial services. For example, an Internet Service Provider (ISP) offers email, web browsing and content hosting as commercial services. In this paper we present an approach, e 3 service, to semi-automatically generate such services, satisfying a stated complex customer need. The e 3 serviceapproach elicits the customer need, the consequences satisfying the need, and services satisfying the need. We show how e 3 serviceworks in practice using a running, industry strength, case study.


service need bundling 


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Copyright information

© IFIP International Federation for Information Processing 2010

Authors and Affiliations

  • Jaap Gordijn
    • 1
  • Floris de Haan
    • 2
  • Sybren de Kinderen
    • 3
  • Hans Akkermans
    • 1
  1. 1.VUAAmsterdamThe Netherlands
  2. 2.OGDThe Netherlands
  3. 3.CRP Henri TudorLuxembourg

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