Skip to main content
SpringerLink
Log in

Knowledge Management

  • Chapter
  • First Online:
Customer Knowledge Management

  • 2432 Accesses

Abstract

The previous chapter explained the different definitions of SMEs. It also outlined their difficulties and competition factors. One of these difficulties is the handling of knowledge. Knowledge has been identified as the fourth production factor and hence needs to be managed. It is therefore essential to know how Knowledge Management works.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 54.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    Cf. Nahapiet, J., Ghoshal, S. (1998), p. 242.

  2. 2.

    Cf. Heckert, U. (2002), p. 20.

  3. 3.

    Cf. Voelker, R., Sauer S., Simon M. (2007), p. 52.

  4. 4.

    Cf. Hopfenbeck, W., Mueller, M., Peisl, T. (2001), p. 37.

  5. 5.

    Cf. Heckert, U. (2002), p. 21.

  6. 6.

    Cf. Staudt, E., Kailer, N., Kottmann, M. (2002), p. 162.

  7. 7.

    Cf. Heckert, U. (2002), p. 19.

  8. 8.

    Cf. Probst, G., Raub, S., Romhardt, K. (2006), p. 22.

  9. 9.

    Cf. Schreyoegg, G., Geiger, D. (2003), p. 14.

  10. 10.

    Cf. Gehle, M. (2006), p. 26.

  11. 11.

    Cf. von Krogh, G., Nonaka, I., Nishiguchi, T. (2000), p. 9.

  12. 12.

    Cf. Reinmann-Rothmeier, G. (n.d.), p. 3.

  13. 13.

    Cf. Lehner, F. (2006), p. 39.

  14. 14.

    Cf. Nonaka, I., Takeuchi, H. (1997), p. 84.

  15. 15.

    Cf. Brown, T., Smith, L. (2002), p. 201.

  16. 16.

    Cf. Nonaka, I. (1992), p. 96; Nonaka, I., Takeuchi, H. (1997), p. 71.

  17. 17.

    Cf. Vollmar, G. (2007), p. 57.

  18. 18.

    Cf. Nonaka, I., Takeuchi, H. (1995), p. 71.

  19. 19.

    Cf. Lehner, F. (2006), p. 40; Nonaka, I., Takeuchi, H. (1995), p. 71.

  20. 20.

    Cf. Eschenbach, S., Geyer, B. (2004), p. 98; Nonaka, I., Takeuchi, H. (1995), p. 71.

  21. 21.

    Cf. Nonaka, I., Takeuchi, H. (1997), p. 86.

  22. 22.

    Cf. Wallace, D. P. (2007), p. 175.

  23. 23.

    Cf. Lehner, F. (2006), p. 40; Nonaka, I., Takeuchi, H. (1997), p. 85.

  24. 24.

    Cf. Rutten, R. (2003), p. 68.

  25. 25.

    Cf. Lehner, F. (2006), p. 41.

  26. 26.

    Cf. Nonaka, I., Takeuchi, H. (1997), p. 87.

  27. 27.

    Cf. Liebowitz, J. (2004), p. 86.

  28. 28.

    Cf. Gehle, M. (2006), p. 65.

  29. 29.

    Cf. Nonaka, I., Takeuchi, H. (1995), p. 81.

  30. 30.

    Cf. Bontis, N., Choo, C. W. (2002), p. 441.

  31. 31.

    Cf. Eschenbach, S., Geyer, B. (2004), p. 101; Nonaka, I., Takeuchi, H. (1995), p. 78.

  32. 32.

    Cf. Lehner, F. (2006), p. 42; Nonaka, I., Takeuchi, H. (1997), p. 101.

  33. 33.

    Cf. Morey, D., Maybury, M., Thuraisingham, B. (2002), p. 170.

  34. 34.

    Cf. Lehner, F. (2006), p. 42; Waltz, E. (2003), p 74.

  35. 35.

    Cf. Nonaka, I., Takeuchi, H. (1997), p. 84.

  36. 36.

    Cf. North, K. (2005), p. 176; Reinmann-Rothmeier, G. (2001), p. 15.

  37. 37.

    Cf. Gehle, M. (2006), p. 67.

  38. 38.

    Cf. Reinmann-Rothmeier, G. (2001), p. 16.

  39. 39.

    Cf. Maisch, J. (2006), p. 65.

  40. 40.

    Cf. Gehle, M. (2006), p. 27.

  41. 41.

    Cf. Reinmann-Rothmeier, G. (2001), p. 18.

  42. 42.

    Cf. Dittmar, C. (2004), p. 106; Reinmann-Rothmeier, G., Mandl, H. (1999), p. 27.

  43. 43.

    Cf. Reinmann-Rothmeier, G. (2001), p. 22.

  44. 44.

    Cf. Lehner, F. (2009), p. 31.

  45. 45.

    Cf. North, K. (2005), p. 177.

  46. 46.

    Cf. Reinmann-Rothmeier, G. (n.d.), p. 18.

  47. 47.

    Cf. Nonaka, I. (1994), p. 14.

  48. 48.

    Cf. Maisch, J. (2006), p. 65; Reinmann-Rothmeier, G. (2001), p. 22.

  49. 49.

    Cf. Reinmann-Rothmeier, G., Mandl, H. (2004), p. 53.

  50. 50.

    Cf. Gehle, M. (2006), p. 57.

  51. 51.

    Cf. Kolbe, L. M., Oesterle, H., Brenner, W. (2003), p. 47.

  52. 52.

    Cf. Reinmann-Rothmeier, G. (2001), p. 24.

  53. 53.

    Cf. Davenport, T. H., Prusak, L. (2000), p. 34.

  54. 54.

    Cf. Reinmann-Rothmeier, G. (2001), p. 24.

  55. 55.

    Cf. Grant, R. M. (2005), p. 176.

  56. 56.

    Cf. Ichijo, K., Nonaka, I. (2007), p. 217; Reinmann-Rothmeier, G. (2001), p. 25.

  57. 57.

    Cf. Reinmann-Rothmeier, G. (2001), p. 21; Stacey, R. D. (2001), p. 14.

  58. 58.

    Cf. Heckert, U. (2002), p. 21.

  59. 59.

    Cf. Gehle, M. (2006), p. 26; von Krogh, G., Nonaka, I., Nishiguchi, T. (2000), p. 9.

  60. 60.

    Cf. Nonaka, I., Takeuchi, H. (1997), p. 71.

  61. 61.

    Cf. Despres, C., Chauvel, D. (2000), p. 90.

  62. 62.

    Cf. Nonaka, I., Takeuchi, H. (1997), p. 84.

  63. 63.

    Cf. Reinmann-Rothmeier, G. (2001), p. 21.

  • Bontis N, Choo CW (2002) The strategic management of intellectual capital and organizational knowledge. Wiley, New York, NY

    Google Scholar 

  • Brown T, Smith L (2002) Reductionism and the development of knowledge. Lawrence Erlbaum, Mahwah, NJ

    Google Scholar 

  • Despres C, Chauvel D (2000) Knowledge horizons: the present and the promise of knowledge management. Butterworth-Heinemann, Boston, MA

    Google Scholar 

  • Dittmar C (2004) Knowledge warehouse. Wiesbaden

    Google Scholar 

  • Gehle M (2006) Internationales Management. Zur Steigerung der Flexibilitaet und Schlagkraft wissensintensiver Unternehmen. Wiesbaden

    Google Scholar 

  • Heckert U (2002) Informations- und Kommunikationstechnologie beim Wissens-management, Gestaltungsmodell fuer die industrielle Produktentwicklung, diss. Goettingen

    Google Scholar 

  • Ichijo K, Nonaka I (2007) Knowledge creation and management: new challenges for managers. Oxford University Press, New York

    Google Scholar 

  • Lehner F (2006) Wissensmanagement – Grundlagen, Methoden und technische Unterstuetzung. Muenchen, Wien

    Google Scholar 

  • Lehner F (2009) Wissensmanagement – Grundlagen, Methoden und technische Unterstuetzung, 3rd edn. Muenchen, Wien

    Google Scholar 

  • Liebowitz J (2004) Addressing the human capital crisis in the federal government – a knowledge management perspective.

    Google Scholar 

  • Maisch J (2006) Wissensmanagement am Gymnasium – Anforderungen der Wissens-gesellschaft. Wiesbaden

    Google Scholar 

  • Nahapiet J, Ghoshal S (1998) Social capital, intellectual capital and the organizational advantage. Acad Manage Rev 23(2):242–266

    Article  Google Scholar 

  • Nonaka I (1992) Wie japanischer Konzerne Wissen erzeugen. Harv Bus Manager 2:157–180

    Google Scholar 

  • Nonaka I (1994) A dynamic theory of organizational knowledge creation. Organ Sci 5:14–37

    Article  Google Scholar 

  • Nonaka I, Takeuchi H (1997) Die Organisation des Wissens. Frankfurt, New York, NY

    Google Scholar 

  • North K (2005) Wissensorientierte Unternehmensfuehrung: Wertschoepfung durch Wissen, 4th edn. Wiesbaden

    Google Scholar 

  • Reinmann-Rothmeier G (2001) Wissen managen: Das Muenchener Modell, Forschungsbericht 131. Muenchen

    Google Scholar 

  • Reinmann-Rothmeier G, Mandl H (2004) Psychologie des Wissensmanagements. Muenchen, Augsburg

    Google Scholar 

  • Rutten R (2003) Knowledge and innovation in regional industry: an entrepreneurial coalition. Cambridge University Press, New York, NY

    Google Scholar 

  • Schreyoegg G, Geiger D (2003) Wenn alles Wissen ist, ist Wissen am Ende nichts?! Vorschlaege zur Neuorientierung des Wissensmanagements. Die Betriebs-wirtschaft 63(1):14

    Google Scholar 

  • Vollmar G (2007) Knowledge Gardening – Wissensarbeit in intelligenten Organi-sationen. Bertelsmann, Bielefeld

    Google Scholar 

  • Wallace DP (2007) Knowledge management – historical and cross-disciplinary themes. London

    Google Scholar 

  • Waltz E (2003) Knowledge management in the intelligent enterprise. Artech House, Norwood, MA

    Google Scholar 

  • Voelker R, Sauer S, Simon M (2007) Wissensmanagement im innovations-prozess. Springer, Heidelberg

    Google Scholar 

  • Hopfenbeck W, Mueller M, Peisl T (2001) Wissensbasiertes Management: Ansaetze und Strategien zur Unternehmensfuehrung in der Internet-Oekonomie. Landsberg am Lech

    Google Scholar 

  • Staudt E, Kailer N, Kottmann M (2002) Kompetenzentwicklung und Innovation, Die Rolle der Kompetenz bei Organisations-, Unternehmens- und Regional-entwicklung. Springer, Berlin

    Google Scholar 

  • Probst G, Raub S, Romhardt K (2006) Wissen managen – Wie Unternehmen ihre wertvollste Ressource optimal nutzen, 5th edn. Gabler Verlag, Wiesbaden

    Google Scholar 

  • von Krogh G, Nonaka I, Nishiguchi T (2000) Knowledge creation: a source of value, New York

    Google Scholar 

  • Nonaka I, Takeuchi H (1995) The knowledge-creating company – how Japanese companies create the dynamics of innovation. Oxford UniversityPress, New York, NY

    Google Scholar 

  • Eschenbach S, Geyer B (2004) Wissen und Management – 12 Konzepte fuer den Umgang mit Wissen im Management. Wien

    Google Scholar 

  • Morey D, Maybury M, Thuraisingham B (2002) Knowledge management, classics and contemporary works. MIT Press, Cambridge, MA

    Google Scholar 

  • Reinmann-Rothmeier G, Mandl H (1999) Wissensmanagement. Muenchen, Wien

    Google Scholar 

  • Kolbe LM, Oesterle H, Brenner W (2003) Customer knowledge management: Kundenwissen erfolgreich einsetzen. Springer, Berlin, Heidelberg

    Google Scholar 

  • Davenport TH (2000) Mission critical: realizing the promise of enterprise systems. Harvard Business School Press, Boston, MA

    Google Scholar 

  • Grant RM (2005) Contemporary strategy analysis, 5th edn. Blackwell, Malden, MA

    Google Scholar 

  • Stacey RD (2001) Complex responsive process in organizations – learning and knowledge creation. Routledge, New York

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1.  ,  ,  

    Silvio Wilde

Authors
  1. Silvio Wilde
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Silvio Wilde .

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Wilde, S. (2011). Knowledge Management. In: Customer Knowledge Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16475-0_3

Download citation

Publish with us

Policies and ethics

Search

Navigation