Knowledge Management and Innovation

  • Stephan Kaiser
  • Max Josef Ringlstetter


In the first part of the book the resource knowledge was outlined as one of the three strategic resources of a PSF among reputation and relational competence. The statements made in the previous chapter furthermore demonstrate that knowledge is the basis for service quality. This chapter now takes an even closer look and associates it with the important topic innovation (Sect. 5.1). In a second step, we assess how knowledge can be used in the targeted management in the context of the organizational characteristics in a professional service firm (Sect. 5.2). The innovation topic is tackled again in conclusion and hereby regarded as a special challenge for the knowledge management of a professional service firm (Sect. 5.3).


Knowledge Management Organizational Knowledge Implicit Knowledge Internal Knowledge Personalization Strategy 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  1. 1.Universität der Bundeswehr München, Wirtschafts- und OrganisationswissenschaftenNeubibergGermany
  2. 2.Wirtschaftswissenschaftliche FakultätKatholische Universität Eichstätt-Ingolstadt, Lehrstuhl für ABWL, Organisation und PersonalIngolstadtGermany

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