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Towards a Quality Referential for Performance in Design

  • A. Poulet
  • B. Rose
  • E. Caillaud
Conference paper

Abstract

The current competitive environment push companies to take actions to improve their activities, regarding whatever their products, processes, or their organization. But how to intervene? Which could be the best measures and practices that will optimize the system performance? Also in the goal of greater overall efficiency, we evaluate the performance of collaborative design projects; we create indicators, which can drive us in the best interests, in regard of our objectives. But are they well adapted or well integrated regarding the needs of interfaces, between the company and the assessment system itself? To lay a solid foundation of the evaluation process of performance, we take as the basis the normative approach in design management, the standard ISO or AFNOR to introduce our notion of performance.

Keywords

Collaborative design Performance Quality management Design activity management 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  1. 1.INSA StrasbourgStrasbourgFrance
  2. 2.UFR, Physique et Ingénierie, UdSStrasbourgFrance

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