Product-Driven Process Value Analysis

Conference paper

Abstract

The paper describes a methodology to support business process re-engineering by mapping product requirements to product development phases in order to analyze their contribution to value creation. The methodology has been already validated by the authors in different industrial sectors through real case studies [1], that were all characterized by well established business processes, needing improvements to preserve their competitiveness in the marketplace. In this chapter the effectiveness of the methodology in identifying process criticalities is tested with regards to industrial processes experiencing under capacities in satisfying the market demand as well as concerning not yet established business ideas. The task is performed by considering the wood pellet production process as a case study.

Keywords

Process value analysis Customer satisfaction Business process re-engineering Product requirements 

List of Abbreviations

BPR

Business Process Re-engineering

BSC

Balanced Scorecard

CR

Customer Requirement

EMS

Energy, Material, Signal

ETO

Engineering To Order

IDEF

Integration DEFinition

LHV

Lower Heating Value

POS

Phase Overall Satisfaction

POV

Phase Overall Value

PSSs

Product and Service Systems

RES

RESources

TQM

Total Quality Management

TRIZ

Theory of Inventive Problem Solving

VA

Value Analysis

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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  1. 1.Dipartimento. di Meccanica e Tecnologie IndustrialiUniversità di FirenzeFlorenceItaly
  2. 2.Dipartimento di MeccanicaPolitecnico di MilanoMilanItaly

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