IT Requirements of Business Process Management in Practice – An Empirical Study

  • Susanne Patig
  • Vanessa Casanova-Brito
  • Barbara Vögeli
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6336)


Substantial use of dedicated software characterizes the highest level of Business Process Management (BPM) maturity. Currently, companies are far below this level. This situation is due to the fact that the existing BPM tools don’t satisfy key requirements of BPM. We have conducted a worldwide survey of major public companies to elicit these requirements, which are grounded in the nature of processes and the usage of software. The analysis of 130 responses indicates that human-oriented process modeling languages and BPM tools as well as BPM tools with software integration capabilities are most urgently required.


Business Process Unify Modeling Language Business Process Management Process Execution Enterprise Resource Planning 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Susanne Patig
    • 1
  • Vanessa Casanova-Brito
    • 1
  • Barbara Vögeli
    • 1
  1. 1.Institute of Business Information SystemsUniversity of BernBernSwitzerland

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