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Assessing the Usability of End-User Security Software

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Trust, Privacy and Security in Digital Business (TrustBus 2010)

Part of the book series: Lecture Notes in Computer Science ((LNSC,volume 6264))

Abstract

From a previous study we have determined that commercial security products can suffer from a usability perspective, lacking the necessary attention to design in relation to their alert interfaces. The aim of the paper is to assess the usability of alerts in some of the leading Internet security packages, based upon a related set of usability criteria. The findings reveal that the interface design combined with the user’s relative lack of security knowledge are two major challenges that influence their decision making process. The analysis of the alert designs showed that four of the criteria are not addressed in any of the selected security measures and it would be desirable to consider the user’s previous decisions on similar alerts, and modify alerts according to the user’s previous behaviour.

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© 2010 Springer-Verlag Berlin Heidelberg

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Ibrahim, T., Furnell, S.M., Papadaki, M., Clarke, N.L. (2010). Assessing the Usability of End-User Security Software. In: Katsikas, S., Lopez, J., Soriano, M. (eds) Trust, Privacy and Security in Digital Business. TrustBus 2010. Lecture Notes in Computer Science, vol 6264. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15152-1_16

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  • DOI: https://doi.org/10.1007/978-3-642-15152-1_16

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-15151-4

  • Online ISBN: 978-3-642-15152-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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