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Emerging Barriers in E-Government Implementation

  • Spyros Angelopoulos
  • Fotis Kitsios
  • Petros Kofakis
  • Thanos Papadopoulos
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6228)

Abstract

This study presents the outcomes of a qualitative case study of implementing e-government Information Systems within the national digital strategy in a governmental organisation, following action research. The results show that although e-government is a socio-technical process and has to accommodate the views of all stakeholders, this is questioned in practice. No matter if e-government needs to be a tool for decentralisation and democratisation, this scope may be rendered futile due to the fundamental role of the political support required to secure future funds for implementation. While focusing on the changes in business processes that have to be considered by governmental institutions to successfully implement e-government, the need for a holistic model, which can embrace the back- and front- office, and be linked to the real citizens’ needs, arises.

Keywords

e-government public sector organisation digital strategy 

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Copyright information

© IFIP International Federation for Information Processing 2010

Authors and Affiliations

  • Spyros Angelopoulos
    • 1
  • Fotis Kitsios
    • 2
  • Petros Kofakis
    • 3
  • Thanos Papadopoulos
    • 4
  1. 1.Information Systems and Management Group, Warwick Business SchoolThe University of WarwickCoventryUK
  2. 2.Department of Technology ManagementUniversity of Macedonia, Loggou-TourpaliNaousaGreece
  3. 3.KP Research & ConsultancyAthensGreece
  4. 4.Knowledge and Information Systems Management Group, Centre for Operational Research, Management Science and Information Systems (CORMSIS), School of ManagementUniversity of SouthamptonSouthamptonUK

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