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Collective Intelligence in Teams – Practical Approaches to Develop Transactive Memory

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Part of the Advances in Intelligent and Soft Computing book series (AINSC,volume 76)

Abstract

The socio-cognitive approach to teamwork has gained a lot of attention recently. Especially the concept of transactive memory (i.e., knowledge about each other’s knowledge) has been fruitfully applied to the team level. First, we extend the concept of transactive memory by considering a wider range of interpersonal aspects (e.g., personal traits, external relations, background knowledge). Second, we delineate practical approaches to develop transactive memory quickly. We distinguish between two training sequences: knowledge disclosure and knowledge updating. Whereas cross-training is an appropriate training approach at the beginning of teamwork, we refer to the after action review as an effective tool to update knowledge about each other in ongoing teamwork activities. Finally, open questions are discussed.

Keywords

  • transactive memory
  • cross-training
  • after action review

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Busch, M.W., von der Oelsnitz, D. (2010). Collective Intelligence in Teams – Practical Approaches to Develop Transactive Memory. In: Bastiaens, T.J., Baumöl, U., Krämer, B.J. (eds) On Collective Intelligence. Advances in Intelligent and Soft Computing, vol 76. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14481-3_9

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  • DOI: https://doi.org/10.1007/978-3-642-14481-3_9

  • Publisher Name: Springer, Berlin, Heidelberg

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