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A Cross Disciplinary Approach to Analyze the Effects of Digitalized Service Implementation

  • Thècle Alix
  • David Reymond
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 53)

Abstract

Service orientation has become through the year a practice that many organizations use to gain a competitive advantage whatever their sector of activity. Most of them are digital services that replace prior services or allow innovation. In all cases, they generate deep changes in the organization information system that are often not managed. In this short paper, we propose a methodology to appreciate the incidence of digitalized service implementation taking the functional needs of customers to satisfy and the internal organizational changes into account.

Keywords

Service science web service service performance measurement social integration perspective 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Thècle Alix
    • 1
  • David Reymond
    • 2
  1. 1.IMSUniversity of Bordeaux / CNRSTalence CedexFrance
  2. 2.MICA - GRESICUniversity of Bordeaux, Maison des Sciences de l’Homme d’Aquitaine, Esplanade des AntillesPessac CedexFrance

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