A Conceptual Model of Service Exchange in Service-Dominant Logic

  • Geert Poels
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 53)


The service system is the basic abstraction of Service Science. This paper proposes the Resource-Service-System model as a conceptual model of service systems interacting in service exchanges, assuming a service-dominant logic economic worldview. The paper explains how the model was developed starting from the Resource-Event-Agent business model ontology, taking into account insights gained from studying Service Science literature and existing service ontologies. The paper also explains how different model views can contribute to study various aspects of service systems and exchanges.


Service System Service Exchange Economic Exchange Resource Provider Service Interaction 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Geert Poels
    • 1
  1. 1.Faculty of Economics and Business AdministrationGhent UniversityGentBelgium

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