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Understanding and Supporting the Needs of Educational Professionals Working with Students with Disabilities and Mature Age Students

  • David Swallow
  • Helen Petrie
  • Christopher Power
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6179)

Abstract

This study investigated the knowledge of educational professionals on the needs and preferences of disabled and mature age students in further and higher education. 102 Interviews and 6 focus groups were conducted in 4 European countries (Austria, Italy, Spain, and the UK) as well as in New Zealand and the USA. An online survey was publicised worldwide and 343 educational professionals from 21 countries responded. The results indicated a lack of standardisation in training and gaps in the knowledge and attitudes of educational professionals regarding how to appropriately support disabled and mature age in higher and further education. The use of e-learning technologies to address these issues is highlighted, as well as what is needed in future to better support not only disabled and mature age students but also the educational professionals who support them.

Keywords

Students with disabilities mature age students educational professionals e-learning 

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References

  1. 1.
    Flanagan, J.C.: The Critical Incident Technique. Psychological Bulletin 51(4), 327–359 (1954)CrossRefGoogle Scholar
  2. 2.
    Power, C., Petrie, H., Swallow, D.: Who Supports The Support Workers? E-learning For Support Workers of Students With Disabilities. In: Jemni, M. (ed.) Proceedings of Second International Conference on Information and Communication Technologies, Hammamet, Tunisia (May 7-9, 2009)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • David Swallow
    • 1
  • Helen Petrie
    • 1
  • Christopher Power
    • 1
  1. 1.Human-Computer Interaction Research Group, Department of Computer ScienceUniversity of YorkHeslington, YorkUK

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