Organizational Motivations for Web Accessibility Implementation – A Case Study

  • Marie-Luise Leitner
  • Christine Strauss
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6179)


Universal access to information and communication technologies represents an indispensable prerequisite for people with impairments’ equal participation in societal life. Despite legal regulations and economic advantages, accessible web sites are rarely implemented in private sector organizations. This paper introduces a holistic, managerial approach to identify business experiences with web accessibility implementation in three industry sectors. The findings of this case study research include organizations’ motivations for web accessibility implementation and therefore generate a sound basis for management decision recommendations.


web accessibility design for all case study research business approach motivation change management 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Marie-Luise Leitner
    • 1
  • Christine Strauss
    • 1
  1. 1.Department of Business StudiesUniversity of ViennaViennaAustria

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