Inclusive E-Services for All: Identifying Accessibility Requirements for Upcoming Interaction Technologies

  • Alejandro Rodriguez-Ascaso
  • Erik Zetterström
  • Martin Böcker
  • Helge Hüttenrauch
  • Michael Pluke
  • Matthias Schneider
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6179)


Information and Communication Technologies (ICT) have the potential of facilitating the lives of citizens. However, experience consistently shows that user-interface innovations for consumer products are being researched and developed without taking into account the needs of people with disabilities. This situation is not helped by the fact that product and service developers can be unaware of the requirements of customers with impairments and therefore lack the insight into appropriate design solutions that may not be very demanding in terms of R&D and production costs. ETSI, the European Telecommunications Standards Institute, has established a Specialist Task Force (STF) 377 on “Inclusive eServices for all: Optimizing the accessibility and use of upcoming user interaction technology”. The aim of this working group is to systematically evaluate ongoing and forthcoming interaction technologies to sketch a 10-year roadmap of foreseen technological enablers.


Design for All Accessibility User Interaction HCI and Non Classical Interfaces Technology Roadmap Standardisation ETSI 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Alejandro Rodriguez-Ascaso
    • 1
  • Erik Zetterström
    • 2
  • Martin Böcker
    • 3
  • Helge Hüttenrauch
    • 4
  • Michael Pluke
    • 5
  • Matthias Schneider
    • 3
  1. 1.aDeNu research group / UNEDSpain
  2. 2.OmnitorSweden
  3. 3.Böcker & Schneider GbRGermany
  4. 4.Royal Institute of Technology (KTH)Sweden
  5. 5.Castle Consulting Ltd.England

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