The Process Manager and the Substance of Decision Making



The fourth core element of the process approach is substance: the process that is developed under the guidance of the process manager must be sufficiently substantive. After all, a process without substance is empty.

The preceding chapters have already pointed out repeatedly that a decision-making process may degenerate into a process for the sake of the process. This may affect its speed (core element 3), but also its substance. When a process drifts too far away from the substance, it is vulnerable and fails to meet its original objective: a process is designed to produce substantive problem definitions and problem solutions.


Decision Making Process Manager Strategic Behaviour Basic Belief Cognitive Learning 
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Copyright information

© Springer Berlin Heidelberg 2010

Authors and Affiliations

  1. 1.Faculty of Technology, Policy and ManagementDelft University of TechnologyBX DelftNetherlands
  2. 2.JH LeiderdorpNetherlands

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