Normative Management of Web Service Level Agreements
- Cite this paper as:
- Herssens C., Faulkner S., Jureta I.J. (2010) Normative Management of Web Service Level Agreements. In: Benatallah B., Casati F., Kappel G., Rossi G. (eds) Web Engineering. ICWE 2010. Lecture Notes in Computer Science, vol 6189. Springer, Berlin, Heidelberg
Service Level Agreements (SLAs) are used in Service- Oriented Computing to define the obligations of the parties involved in a transaction. SLAs define these obligations, including for instance the expected service levels to be delivered by the provider, and the payment expected from the client. The obligations of the parties must be made explicit prior to the transaction, and a mechanism should be available to control the interaction, in order to ensure that the obligations are met. We outline a norm-oriented multiagent system (NoMAS) architecture that is combined with the service-oriented architecture in order to support the definition, management, and control of SLAs between the service clients and service providers.