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Software-as-a-Service in the Telecommunication Industry: Problems and Opportunities

  • Eetu Luoma
  • Oleksiy Mazhelis
  • Pertti Paakkolanvaara
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 51)

Abstract

This paper examines the telecommunication software market and the adoption of topical Software-as-a-Service (SaaS) model in this vertical market. The aim of this paper is to estimate which telecommunication software products are likely to be provided as a Service, and to examine the potential factors disallowing SaaS adoption. The set aim is pursued by studying both the supplying software vendors and the communication service providers (CSP) as customers. A set of thematic interviews, software industry statistics and information disclosed by the software vendors are used in the analysis. The results of the analysis reveal challenges in adopting SaaS for telecommunication software as well as suggest that SaaS offerings are more likely to appear in specific areas of CSP operations, rather than as a comprehensive solution.

Keywords

Software-as-a-Service Communication Service Provisioning Operations Support System Business Support System Business Networks 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Eetu Luoma
    • 1
  • Oleksiy Mazhelis
    • 1
  • Pertti Paakkolanvaara
    • 2
  1. 1.Dept. of Computer Science and Information SystemsUniversity of Jyväskylä 
  2. 2.Faculty of Economics and Business AdministrationUniversity of Oulu 

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