Abstract
This paper examines the telecommunication software market and the adoption of topical Software-as-a-Service (SaaS) model in this vertical market. The aim of this paper is to estimate which telecommunication software products are likely to be provided as a Service, and to examine the potential factors disallowing SaaS adoption. The set aim is pursued by studying both the supplying software vendors and the communication service providers (CSP) as customers. A set of thematic interviews, software industry statistics and information disclosed by the software vendors are used in the analysis. The results of the analysis reveal challenges in adopting SaaS for telecommunication software as well as suggest that SaaS offerings are more likely to appear in specific areas of CSP operations, rather than as a comprehensive solution.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Tyrväinen, P., Warsta, J., Seppänen, V.: Evolution of Secondary Software Businesses: Understanding Industry Dynamics. In: León, G., Bernardos, A., Casar, J., Kautz, K., DeGross (eds.) Open IT-Based Innovation: Moving Towards Cooperative IT Transfer and Knowledge Diffusion. IFIP International Federation for Information Processing, vol. 287, pp. 381–401. Springer, Heidelberg (2008)
SIIA: Software as a Service: Strategic Backgrounder, Software & Information Industry Association (2001)
McNeice, S.L.: The Emergence of Software-as-a-Service (SaaS) in Telecom, Stratecast Perspectives & Insights for Executives (SPIE) – 2008 #11, Frost & Sullivan (2008)
Unterschütz, T.: Recommendation for Actions based on the mapping of topics and activities for NG-OSS, Report of project OSS for NGN – Co-ordination of Telco Activities, Eurescom (2004)
Frank, L., Luoma, E., Tyrväinen, P.: Market Scope of the vendors in the OSS software market. In: Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management, pp. 2096–2010 (2007)
Xin, M., Levina, N.: Software-as-a-Service Model: Elaborating Client-Side Adoption Factors. In: Boland, R., Limayem, M., Pentland, B. (eds.) Proceedings of the 29th International Conference on Information Systems, Paris, France (December 2008)
Frank, L., Luoma, E.: Telecommunications Software Industry Evolution. In: Proceedings of 7th Conference on Telecom, Internet & Media Techno-Economics (2008)
Terplan, K.: OSS Essentials – Support System Solutions for Service Providers. John Wiley & Sons, New York (2001)
Thomsen, O.: The Lean Approach. Wireless Personal Communications 38, 17–25 (2006)
Kelly, M.: The TeleManagement Forum’s Enhanced Telecom Operations Map (eTOM). Journal of Network and Systems Management 11(1), 109–119 (2003)
TMF GB929: Telecom Application Map - The BSS/OSS Systems Landscape. Version 3.11. TeleManagement Forum, Morristown (October 2009)
Laplante, P., Zhang, J., Voas, J.: What’s in a Name? Distinguishing between SaaS and SOA, IT Professional, pp. 46–50. IEEE Computer Society, Los Alamitos (2008)
Greschler, D., Mangan, T.: Networking lessons in delivering, Software as a Service’ Part I. International Journal of Network Management 12(5), 317–321 (2002)
Jacobs, D.: Enterprise Software As Service. Online Services are Changing the Nature of Software. In: ACM Queue, July/August 2005, pp. 36–42 (2005)
Wang, R., Brown, E.G., Erickson, J., McEnroe, W., Metre, E.V.: Comparing The ROI Of SaaS Versus On-Premise Using Forrester’s TEITM Approach, Measuring The TEI For Enterprise Applications series, Forrester Research (2006)
Benlian, A., Hess, T., Buxmann, P.: Drivers of SaaS-Adoption – An Empirical Study of Different Application Types. Business & Information Systems Engineering 1(5), 357–369 (2009)
Mazhelis, O., Tyrväinen, P., Matilainen, J.: Analyzing Impact of Interface Implementation Efforts on the Structure of a Software Market: OSS/BSS Market Polarization Scenario. In: Proceedings of the 3rd International Conference on Software and Data Technologies (ICSOFT 2008), Porto, Portugal (July 2008)
Lee, J.-N., Huynh, M.Q., Kwok, R.C.-W., Pi, S.-M.: IT Outsourcing Evolution, Past, Present and Future. Communications of the ACM 46(5), 84–89 (2003)
Carraro, G., Chong, F.: Software as a Service (SaaS): An Enterprise Perspective. Microsoft Corporation (2006), http://msdn.microsoft.com/en-us/library/aa905332.aspx
Fontana, A., Frey, J.H.: The Interview: from structured questions to negotiated text. In: Denziu, N.K., Lincoln, Y.S. (eds.) Handbook of qualitative research, pp. 645–672. Sage, London (2000)
Dittberner. OSS/BSS KnowledgeBase. Vendor financials 2000 and 2006 (2007)
Tesch, R.: Qualitative research: Analysis types and software tools. Falmer, New York (1990)
Hirsijärvi, S., Hurme, H.: Tutkimushaastattelu. Teemahaastattelun teoria ja käytäntö (2001)
Järvinen, P.: On Research Methods. Tampere, Juvenes-Print (2004)
Hevner, A., March, S., Park, J., Ram, S.: Design Science in Information Systems Research. MIS Quarterly 28(1), 75–105 (2004)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Luoma, E., Mazhelis, O., Paakkolanvaara, P. (2010). Software-as-a-Service in the Telecommunication Industry: Problems and Opportunities. In: Tyrväinen, P., Jansen, S., Cusumano, M.A. (eds) Software Business. ICSOB 2010. Lecture Notes in Business Information Processing, vol 51. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13633-7_12
Download citation
DOI: https://doi.org/10.1007/978-3-642-13633-7_12
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-13632-0
Online ISBN: 978-3-642-13633-7
eBook Packages: Computer ScienceComputer Science (R0)