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An Ideal Customer: A Grounded Theory of Requirements Elicitation, Communication and Acceptance on Agile Projects

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Abstract

This chapter explores the reality of the customer role – a critical, complex, and demanding role on agile teams. Despite initial difficulties, customers love agile development and would not do it any other way, but they also encountered many difficulties in their day-to-day work. In this chapter we describe the practices that have emerged to ensure the role works effectively and sustainably, and how the role has evolved from an individual to a team. We hope customers will find this chapter helpful in performing their role, and programmers will find it useful to understand the complexities of customer’s role on the project.

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Author information

Authors and Affiliations

  1. Department of Computer Science, The University of Waikato, Private Bag 3105, Hamilton, 3240, New Zealand

    Angela Martin

  2. School of Computer Science, Carleton University, 214C, Social Sciences Research Building, Ottawa, ON K1S 5B6, Canada

    Robert Biddle

  3. School of Engineering and Computer Science, Victoria University, PO Box 600, Wellington, 6140, New Zealand

    James Noble

Authors
  1. Angela Martin
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  2. Robert Biddle
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  3. James Noble
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Corresponding author

Correspondence to Angela Martin .

Editor information

Editors and Affiliations

  1. , Dept. Information & Communication, SINTEF, Trondheim, 7465, Norway

    Torgeir Dingsøyr

  2. Dept. Information & Communication, Technology (ICT), SINTEF, Trondheim, 7465, Norway

    Tore Dybå

  3. Dept. Information & Communication, Technology (ICT), SINTEF, Trondheim, 7465, Norway

    Nils Brede Moe

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Martin, A., Biddle, R., Noble, J. (2010). An Ideal Customer: A Grounded Theory of Requirements Elicitation, Communication and Acceptance on Agile Projects. In: Dingsøyr, T., Dybå, T., Moe, N. (eds) Agile Software Development. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-12575-1_6

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  • DOI: https://doi.org/10.1007/978-3-642-12575-1_6

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-12574-4

  • Online ISBN: 978-3-642-12575-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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