Towards a Framework for Business Process Standardization
Organizations increasingly seek to achieve operational excellence by standardizing business processes. Standardization initiatives may have different purposes, such as process streamlining, process automation, or even process outsourcing. However, standardization of processes is easier said than done. Standardization success depends on various factors, such as existent IT capabilities, available standard frameworks, market situation, and the processes’ nature, such as their level of routine or structuredness. This paper uncovers the complex nature and relative influence of process-internal and -environmental factors relevant to process standardization, by discussing three case studies from different industries. The findings are summarized in a set of initial conjectures about successful process standardization. This exploratory research is a first step towards uncovering the characteristics of successful process standardization efforts.
KeywordsBusiness process management business process design business process standardization
Unable to display preview. Download preview PDF.
- 4.Davenport, T.H.: The Coming Commoditization of Processes. Harvard Business Review 83, 100–108 (2005)Google Scholar
- 6.Hall, J.M., Johnson, M.E.: When Should a Process Be Art, Not Science? Harvard Business Review 87, 58–65 (2009)Google Scholar
- 7.Seidel, S.: A Theory of Managing Creativity-intensive Processes. PhD Thesis, Muenster School of Business and Economics. The University of Muenster, Muenster (2009)Google Scholar
- 8.Feitzinger, E., Lee, H.L.: Mass Customization at Hewlett-Packard: The Power of Postponement. Harvard Business Review 75, 116–121 (1997)Google Scholar
- 10.Harmon, P.: Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals, 2nd edn. Morgan Kaufmann, San Francisco (2007)Google Scholar
- 11.OMG: Business Process Maturity Model (BPMM), Version 1.0. Object Management Group (2008), http://www.omg.org/spec/BPMM/1.0/
- 12.Malone, T.W., Crowston, K., Herman, G.A.: Organizing Business Knowledge: The MIT Process Handbook. MIT Press, Cambridge (2003)Google Scholar
- 16.Karagiannis, D., Junginger, S., Strobl, R.: Introduction to Business Process Management Systems Concepts. In: Scholz-Reiter, B., Stickel, E. (eds.) Business Process Modelling, pp. 81–109. Springer, Berlin (1996)Google Scholar