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Towards a Framework for Business Process Standardization

  • Christoph Rosenkranz
  • Stefan Seidel
  • Jan Mendling
  • Markus Schaefermeyer
  • Jan Recker
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 43)

Abstract

Organizations increasingly seek to achieve operational excellence by standardizing business processes. Standardization initiatives may have different purposes, such as process streamlining, process automation, or even process outsourcing. However, standardization of processes is easier said than done. Standardization success depends on various factors, such as existent IT capabilities, available standard frameworks, market situation, and the processes’ nature, such as their level of routine or structuredness. This paper uncovers the complex nature and relative influence of process-internal and -environmental factors relevant to process standardization, by discussing three case studies from different industries. The findings are summarized in a set of initial conjectures about successful process standardization. This exploratory research is a first step towards uncovering the characteristics of successful process standardization efforts.

Keywords

Business process management business process design business process standardization 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Christoph Rosenkranz
    • 1
  • Stefan Seidel
    • 2
  • Jan Mendling
    • 3
  • Markus Schaefermeyer
    • 1
  • Jan Recker
    • 4
  1. 1.Information Systems EngineeringUniversity of FrankfurtFrankfurt am MainGermany
  2. 2.Institute of Information Systems, Principality of LiechtensteinUniversity of LiechtensteinVaduz
  3. 3.Institut fuer WirtschaftsinformatikHumboldt-Universitaet zu BerlinBerlinGermany
  4. 4.Information Systems ProgramQueensland University of TechnologyBrisbaneAustralia

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