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Augmenting BPM with Social Software

  • Conference paper

Part of the Lecture Notes in Business Information Processing book series (LNBIP,volume 43)

Abstract

The relationship of social software and business processes can be twofold. On one hand, business processes may use social software. On the other hand, business processes maybe the object of social software. That means social software is used to act upon the business processes and augment classic BPM approaches. In particular, the benefits from coupling BPM and social software are based on the integration of four principles within social software and their application to business process management (BPM): weak ties, social production, egalitarianism and Service-Dominant Logic. Weak ties are spontaneously created connections between non-predetermined individuals. Social production is the creation of artifacts, by combining the input from independent contributors. The merging of the role of contributor creates the egalitarianism of social software and the consumer of the artifacts created. Thus social software implies, a mutual provisioning of services instead of a unidirectional one.

Keywords

  • Business Process
  • Business Process Management
  • Access Policy
  • Social Production
  • Social Software

These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

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Schmidt, R., Nurcan, S. (2010). Augmenting BPM with Social Software. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds) Business Process Management Workshops. BPM 2009. Lecture Notes in Business Information Processing, vol 43. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-12186-9_19

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  • DOI: https://doi.org/10.1007/978-3-642-12186-9_19

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-12185-2

  • Online ISBN: 978-3-642-12186-9

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