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Communicating with Public Health Organizations: An Inventory of Capacities in the European Countries

  • Daniel Catalan Matamoros
  • Alexandru Mihai
  • Skaidra Kurapkiene
  • Wadih Felfly
Conference paper
Part of the Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering book series (LNICST, volume 27)

Abstract

The European Centre of Disease Prevention and Control (ECDC) is an EU agency established in 2005 with the mission to identify, assess and communicate current and emerging threats to human health posed by infection diseases. In order to keep high quality relations with our stakeholders, it was identified the crucial need of creating a database with relevant, updated and reliable information about the contacts and organizations in the Member States. The ECDC Contacts and Organizations Database (ECO DB) aims to avoid duplications, overlapping and to increase the quality in the communication with the ECDC’s stakeholders. Microsoft CRM is the IT platform used to create the ECO DB. CRM provides a competitive set of functionalities which make this IT tool an excellent solution for contacts management which facilitates and improves the communication between the Member States and the ECDC.

Keywords

Information architecture Public Health communication 

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References

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    Atwood, A.: InfoManagement Direct, Benefits of an Innovative CRM Solution for Health Care Organizations, http://www.information-management.com/infodirect/20061103/1066948-1.html (accessed February 1, 2009)
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Copyright information

© ICST Institute for Computer Science, Social Informatics and Telecommunications Engineering 2010

Authors and Affiliations

  • Daniel Catalan Matamoros
    • 1
  • Alexandru Mihai
    • 1
  • Skaidra Kurapkiene
    • 1
  • Wadih Felfly
    • 1
  1. 1.European Centre for Disease Prevention and Control, Director’s CabinetStockholmSweden

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