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Communicating with Public Health Organizations: Technical Solution

  • Alexandru Mihai
  • Daniel Catalan
  • Skaidra Kurapkiene
  • Wadih Felfly
Part of the Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering book series (LNICST, volume 27)

Abstract

By working with experts throughout Europe, ECDC pools Europe’s health knowledge, so as to develop authoritative scientific opinions about the risks posed by current and emerging infectious diseases. Difficulties rose in the management of competent bodies’ lists and the information was duplicated several times across the organization. ECDC started implementing a CRM system to organize the information in a structured data model, track the history of communication, provide contact information to application in house and support the nomination process and the user identity management for these applications.

Keywords

CRM information management public health 

Copyright information

© ICST Institute for Computer Science, Social Informatics and Telecommunications Engineering 2010

Authors and Affiliations

  • Alexandru Mihai
    • 1
  • Daniel Catalan
    • 1
  • Skaidra Kurapkiene
    • 1
  • Wadih Felfly
    • 1
  1. 1.European Centre for Disease Prevention and Control, Director’s CabinetStockholmSweden

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