Evaluation of Knowledge Development in a Healthcare Setting

  • Scott P. Schaffer
Conference paper
Part of the Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering book series (LNICST, volume 27)


Healthcare organizations worldwide have recently increased efforts to improve performance, quality, and knowledge transfer using information and communication technologies. Evaluation of the effectiveness and quality of such efforts is challenging. A macro and micro-level system evaluation conducted with a 14000 member US hospital administrative services organization examined the appropriateness of a blended face-to-face and technology-enabled performance improvement and knowledge development system. Furthermore, a successful team or microsystem in a high performing hospital was studied in-depth. Several types of data methods including interview, observation, and questionnaire were used to address evaluation questions within a knowledge development framework created for the study. Results of this preliminary study focus on how this organization attempted to organize clinical improvement efforts around quality and performance improvement processes supported by networked technologies.


Knowledge transfer Microsystems Knowledge Systems Evaluation 


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Copyright information

© ICST Institute for Computer Science, Social Informatics and Telecommunications Engineering 2010

Authors and Affiliations

  • Scott P. Schaffer
    • 1
  1. 1.Regenstrief Center for Healthcare EngineeringPurdue UniversityWest LafayetteUSA

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