Evaluation of Knowledge Development in a Healthcare Setting
Healthcare organizations worldwide have recently increased efforts to improve performance, quality, and knowledge transfer using information and communication technologies. Evaluation of the effectiveness and quality of such efforts is challenging. A macro and micro-level system evaluation conducted with a 14000 member US hospital administrative services organization examined the appropriateness of a blended face-to-face and technology-enabled performance improvement and knowledge development system. Furthermore, a successful team or microsystem in a high performing hospital was studied in-depth. Several types of data methods including interview, observation, and questionnaire were used to address evaluation questions within a knowledge development framework created for the study. Results of this preliminary study focus on how this organization attempted to organize clinical improvement efforts around quality and performance improvement processes supported by networked technologies.
KeywordsKnowledge transfer Microsystems Knowledge Systems Evaluation
Unable to display preview. Download preview PDF.
- 1.Leonard-Barton, D.: Wellsprings of Knowledge. Harvard Business School Press, Boston (1994)Google Scholar
- 3.Donaldson, M., Mohr, J.: Exploring Innovation and Quality Improvement in Health Care Micro Systems: A Cross-Case Analysis. Institute of Medicine, Washington, DC (2001)Google Scholar
- 4.Fung-Kee-Fung, M., Goubanova, E., Sequeira, K., Abdulla, A., Cook, R., Crossley, C., Langer, B., Smith, A., Stern, H.: Development of Communities of Practice to Facilitate Quality Improvement Initiatives in Surgical Oncology. Quality Management in Health Care 17(2), 174–185 (2008)CrossRefPubMedGoogle Scholar
- 5.Senge, P.: The Fifth Discipline: The Art and Practice of the Learning Organization. Doubleday, New York (1990)Google Scholar