Usability Testing of the Information Search Agent: Interface Design Issues

  • Mirka Greskova
Part of the Advances in Intelligent and Soft Computing book series (AINSC, volume 64)


Effectiveness of information technology use is one of the key issues influencing overall organization performance. Interface design of applications needs to support users in every day work activities. We propose a general methodology for testing the quality of software applications interfaces. Methods were verified in the research aimed at the usability testing of the information search agent for advanced retrieval of internet information (Copernic Agent Professional). The main methods used in our research were think-aloud protocols, but also interviews and observations. Paper characterizes the key findings together with recommendations for application performance improvements.


Search Tool Usability Test Information Search Affective Behavior Advance Search 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Mirka Greskova
    • 1
  1. 1.Department of Information TechnologiesCollege of Management/City University of SeattleBratislavaSlovakia

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