Abstract
This paper presents the implementation of Business Process Management in a large international company. The business case illustrates the main objectives and approach taken with the BPM initiative. It introduces a process management maturity assessment which was developed to assess the implementation of Business Process Management and the achievements. The maturity model is based on nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment cycle are pinpointed to illustrate the benefits and best practice exchange as a result of the assessment.
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Rohloff, M. (2009). Case Study and Maturity Model for Business Process Management Implementation. In: Dayal, U., Eder, J., Koehler, J., Reijers, H.A. (eds) Business Process Management. BPM 2009. Lecture Notes in Computer Science, vol 5701. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03848-8_10
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DOI: https://doi.org/10.1007/978-3-642-03848-8_10
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-03847-1
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