Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal

  • Karin Furuli
  • Svein Ølnes
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5693)


Citizen portals constitute a central part of most countries’ eGovernment initiatives and are increasingly important in the move from a traditional way of serving the citizens to online services. But merely duplicating already existing electronic services on a citizen portal is a questionable strategy. An evaluation of the Norwegian self service portal Mypage shows that the vast majority of the users will use the responsible agency’s own self service portal. This paper discusses how citizen portals can better serve the citizen needs by adding value to already existing electronic services.


eGovernment Citizen Portals self service portals 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Karin Furuli
    • 1
  • Svein Ølnes
    • 2
  1. 1.Agency for Public Management and eGovernment (Difi)OSLONorway
  2. 2.Western Norway Research InstituteNorway

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