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Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Model

  • Mauricio Solar
  • Hernán Astudillo
  • Gonzalo Valdes
  • Marcelo Iribarren
  • Gastón Concha
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5693)

Abstract

Evaluating readiness of individual public agencies to execute specific e-Government programs and directives is a key ingredient for wider e-Government deployment and success. This article describes how the eGov-MM model was used to over 30 many Chilean public agencies and to identify specific areas in which each of them should focus improvement efforts. eGov-MM is a capability maturity model, patterned on similar models from the IT and organizational domains; it recognizes 4 leverage domains, 17 key domain areas (KDA) and 54 critical variables, identifies capability levels for each critical variable and KDA and proposes a synthetic maturity level for institutions. The 9-agencies pilot study and the 30-agencies massive study indicate that, in Chile today, the best developed areas are IT-related and mirror exactly those that are pre-requisites for the goals of the 5-years Digital Strategy, and the least evaluated are related to internal processes and human capital management.

Keywords

e-government roadmap capability maturity model 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Mauricio Solar
    • 1
  • Hernán Astudillo
    • 1
  • Gonzalo Valdes
    • 1
  • Marcelo Iribarren
    • 1
  • Gastón Concha
    • 1
  1. 1.Universidad Técnica Federico Santa María (UTFSM)Chile

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