Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Model
Evaluating readiness of individual public agencies to execute specific e-Government programs and directives is a key ingredient for wider e-Government deployment and success. This article describes how the eGov-MM model was used to over 30 many Chilean public agencies and to identify specific areas in which each of them should focus improvement efforts. eGov-MM is a capability maturity model, patterned on similar models from the IT and organizational domains; it recognizes 4 leverage domains, 17 key domain areas (KDA) and 54 critical variables, identifies capability levels for each critical variable and KDA and proposes a synthetic maturity level for institutions. The 9-agencies pilot study and the 30-agencies massive study indicate that, in Chile today, the best developed areas are IT-related and mirror exactly those that are pre-requisites for the goals of the 5-years Digital Strategy, and the least evaluated are related to internal processes and human capital management.
Keywordse-government roadmap capability maturity model
Unable to display preview. Download preview PDF.
- 1.Iribarren, M., Concha, G., Valdes, G., Solar, M., Villarroel, M., Gutiérrez, P., Vásquez, A.: Capability Maturity Framework for e-Government: A Multi-dimensional Model and Assessing Tool. In: Wimmer, M.A., Scholl, H.J., Ferro, E. (eds.) EGOV 2008. LNCS, vol. 5184, pp. 136–147. Springer, Heidelberg (2008)CrossRefGoogle Scholar
- 2.Software Engineering Institute: CMMI for Development v1.2. USA (2006)Google Scholar
- 6.Wimmer, M.A., Tambouris, E.: Online One-Stop Government: A Working Framework and Requirements. In: Proc. of the 17th IFIP World Computer Congress, pp. 117–130. Kluwer Academic Publishers, Boston (2002)Google Scholar
- 8.Valdes, G., Iribarren, M., Concha, G., Solar, M., Visconti, M., Astudillo, H., Villarroel, M., Gutiérrez, P., Vásquez, A.: Identifying relevant National e-Government Implementations for an Emerging Country: A Selective Survey. In: Wimmer, M.A., Scholl, H.J., Ferro, E. (eds.) EGOV 2008. LNCS, vol. 5184, pp. 141–149. Springer, Heidelberg (2008)Google Scholar