Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations

  • Jörg Becker
  • Björn Niehaves
  • Andreas Krause
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5693)


Shared services have proven to be a key element when it comes to increasing government efficiency by collaboration. Here, we seek to investigate into the shared services phenomenon in the context of government reforms. For this purpose, an interview and document analysis-based multiple case study has been conducted in Germany. The qualitative analysis covers two shared service implementations on the local government level and identifies important preconditions for shared service emergence, namely cost pressure as motive, the existence of key actors promoting the topic and the existence of prior cooperation. Moreover, it is shown that the structure of such previous cooperation determines, if shared services are being organised in a centralised (shared service centre) or decentralised format (shared service network).


Shared Services Networks Public Sector Reform E-Government Qualitative Study 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Jörg Becker
    • 1
  • Björn Niehaves
    • 1
  • Andreas Krause
    • 1
  1. 1.European Research Center for Information SystemsGermany

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