In Quest of ICT Value through Integrated Operations: Assessment of Organisational – Technological Capabilities

  • Darijus Strasunskas
  • Asgeir Tomasgard
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 37)


Knowledge based systems improve information interoperability, integration, and knowledge management. Consequently, there is envisioned a set of the associated business benefits. However, knowledge technology as any other information technology is barely an enabler for productivity and resulting benefits, whereas the real drivers are process optimisation and organisational changes. The paper proposes a valuation method to qualitatively assess organisational and technological capabilities. The business value of system implementation is calculated by accounting for uncertainties explicitly defined in implementation scenarios. The valuation method is aligned to a generic process of system and organisational change implementation.


qualitative quantitative evaluation business value ICT value integrated operations influence diagram 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Darijus Strasunskas
    • 1
  • Asgeir Tomasgard
    • 1
  1. 1.Dept. of Industrial Economics and Technology ManagementNorwegian University of, Science and Technology (NTNU)TrondheimNorway

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