Engaging Experience: A New Perspective of User Experience with Physical Products

  • Chun-Juei Chou
  • Chris Conley
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5619)


Engaging experience is a specific kind of experience that a user acquires when and after using a product frequently, intensively, actively, vividly, and completely, etc. For example, if the appearance of a toaster is completely transparent, a user can see how the bread changes from white to brown. The transparent sides stage the toasting process as a visually engaging performance. To expand on engaging experience, this paper presents the definition of engaging experience, example products that engage users, the classification and instinctiveness of engaging experience, and product properties that foster engaging experience.


Engaging experience user experience product experience user-product interaction user-product relationship 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Chun-Juei Chou
    • 1
  • Chris Conley
    • 1
  1. 1.Institute of DesignIllinois Institute of TechnologyChicagoUSA

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