Building on the Usability Study: Two Explorations on How to Better Understand an Interface

  • Anshu Agarwal
  • Madhu Prabaker
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5610)


In this paper, we describe two separate studies that improved our ability to understand our users’ experience of our products at The first study explored a methodology of combining expert and novice performance data to yield a measure of intuitiveness. The second study created a methodology that combines both verbal and nonverbal emotion scales to better understand the emotional effect our products have on our users. We present both these methods as expansions on the standard usability study and examples of ways to better understand your users within an industry environment.


User Experience Usability Study Customer Relationship Management Expert User Task Completion Time 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Anshu Agarwal
    • 1
  • Madhu Prabaker
    • 1
  1., The Landmark @ One Market St. Suite 300San FranciscoUSA

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