Advertisement

A Model for Measurement and Analysis of the Workflow Processes

  • Pavel Ocenasek
  • Miroslav Sveda
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5617)

Abstract

This paper presents an approach based on 3-layered model that may be useful for analysis and measurement of workflow processes. The workflow system can evaluate a state of the products or services in each point of processing and is divided into three layers (sources, workflow management system and workflow processes), whereas each layer covers the processing of its specific tasks.

Keywords

workflow process metrics layer model analysis 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Carda, A., Kunstova, R.: WORKFLOW: Nástroj manažera pro řízení podnikových procesů. Grada Publishing, a.s. (2003) ISBN: 80-247-0666-0Google Scholar
  2. 2.
    Cardoso, J., Miller, J., Sheth, A., Arnold, J.: Modeling quality of service for Workflows and Web Service Processes (2002)Google Scholar
  3. 3.
    Fiala, J., Ministr, J.: Průvodce analýzou a modelováním procesů, VŠB – Technická univerzita Ostrava, OFTIS-Ostrava (2003) ISBN: 20-248-0500-6Google Scholar
  4. 4.
    Muehlen, M., Rosemann, M.: Workflow-based Process Monitoring and Controlling - Technical and Organizational Issues, International Conference on System Sciences, Hawaii (2000)Google Scholar
  5. 5.
    Racek, J.: Workflow spravnich procesu v oblasti zivotniho prostredi. FI MU Brno, disertacni prace (2002)Google Scholar
  6. 6.
    Trchalik, R.: Metrics in the Informatics and their using in Workflow Systems. Diploma thesis, Masaryk University, Faculty of Informatics Brno (2005)Google Scholar
  7. 7.
    Ucen, P., et al.: Metriky v informatice. Grada Publishing, Praha (2001)Google Scholar
  8. 8.
    Fisher, L. (ed.): Workflow Management Coalition. Workflow Handbook (2004) ISBN: 0-9703509-6-1Google Scholar
  9. 9.
    Zhao, L.J., Stohr, A.E.: Temporal Workflow in a claim handling system (1999)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Pavel Ocenasek
    • 1
  • Miroslav Sveda
    • 1
  1. 1.Brno University of Technology, FITBrnoCzech Republic

Personalised recommendations