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Empowering Full Scale Straight Through Processing with BPM

  • Eric D. Schabell
  • Stijn Hoppenbrouwers
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 28)

Abstract

The SNS Bank (the Netherlands) has made a strategic decision to empower her customers on-line by fully automating her business processes. The ability to automate these service channels is achieved by applying Business Process Management (BPM) techniques to existing selling channels. Both the publicly available and internal processes are being revamped into full scale Straight Through Processing (STP) services. This extreme use of online STP is the trigger in a shift that is of crucial importance to cost effective banking in an ever turbulent and changing financial world. The key elements used in implementing these goals continue to be (Free) Open Source Software (FOSS), Service-oriented architecture (SOA), and BPM. In this paper we will present an industrial application describing the efforts of the SNS Bank to make the change from traditional banking services to a full scale STP and BPM driven bank.

Keywords

Business Process Business Service Service Orient Architecture Business Process Management Human Task 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Eric D. Schabell
    • 1
  • Stijn Hoppenbrouwers
    • 2
  1. 1.SNS Bank’s-HertogenboschThe Netherlands
  2. 2.Institute for Computing and Information SciencesRadboud University NijmegenNijmegenThe Netherlands

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