Observing End-User Customisation of Electronic Patient Records

  • Cecily Morrison
  • Alan F. Blackwell
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5435)


The contemporary practice of medicine, which is concerned both with national standards of audit and innovation through local customisation, is a prime domain for end-user development. In this paper we describe four experiences of end-user development in this domain that offer interesting empirical examples. We look at existing practices through considering end-user customisation of paper charts (1), compare the end-user customisation facilities provided by two applications for electronic patient records (2), assess the structure of an actual end-user development using one of these (3), and propose a longitudinal study of end-user customisation building on this work (4).


Patient records Healthcare End-user customization 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Schon, D.A.: The Reflective Practitioner: How professionals think in action. Basic Books (1983)Google Scholar
  2. 2.
    Martin, D., Rouncefield, M., O’Neill, J., Hartswood, M., Randall, D.: Timing in the Art of Integration: That’s How the Bastille Got Stormed. In: Proc. of Group 2005 (2005)Google Scholar
  3. 3.
    GE Healthcare: Centricity EMR product description (August 29, 2008),
  4. 4.
    IMDsoft MetaVision MVICU product description (August 29, 2008),
  5. 5.
    Bowker, G.C., Star, S.L.: Sorting Things Out: Classification and Its Consequences. MIT Press, Cambridge (1999)Google Scholar
  6. 6.
    Burnett, M., Myers, B., Rosson, M.B., Wiedenbeck, S.: The next step: from end-user programming to end-user software engineering. In: CHI 2006 (extended abstracts)Google Scholar
  7. 7.
    Orrick, E.: Position Paper for the CHI 2006 Workshop on End-User Software Engineering (2006),
  8. 8.
    Blackwell, A.F., Church, L.E., Green, T.R.G.: The abstract is an enemy. In: Proc. of PPIG (2008)Google Scholar
  9. 9.
    Lieberman, H., Paterno, F., Klann, M., Wulf, V.: End-User Development: An Emerging Paradigm. In: Lieberman, Paterno & Wulf (2006)Google Scholar
  10. 10.
    Rode, J., Rossen, M.B., Perez Quinones, M.A.: End-User Development of Web Applications. In: Lieberman, Paterno & Wulf (2006)Google Scholar
  11. 11.
    Stevens, G., Quaisser, G., Klann, M.: Breaking it up: An Industrial Case Study of Component-Based Tailorable Software Design. In: Lieberman, Paterno & Wulf (2006)Google Scholar
  12. 12.
    Blackwell, A.F.: First steps in programming: A rationale for Attention Investment models. In: Proc. of the IEEE Symposium on Human-Centric Computing Languages and Environments (2002)Google Scholar
  13. 13.
    Lieberman, H., Paterno, F., Wulf, V. (eds.): End-User Development. Springer, Heidelberg (2006)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Cecily Morrison
    • 1
  • Alan F. Blackwell
    • 1
  1. 1.Computer LaboratoryUniversity of CambridgeCambridgeUK

Personalised recommendations